Graduate Certificate in IT Service Desk Administration

Friday, 10 January 2025 15:27:47

International applicants and their qualifications are accepted

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Overview

Overview

Our Graduate Certificate in IT Service Desk Administration is designed to equip learners with the essential knowledge and skills needed to excel in today's fast-paced digital environment. This program offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through a comprehensive curriculum, students will gain expertise in IT service desk management, troubleshooting techniques, customer service best practices, and more. Upon completion, graduates will be well-prepared to pursue rewarding careers in IT support and service desk administration.

Join us and take the first step towards a successful career in the dynamic field of IT service desk administration!

This Graduate Certificate in IT Service Desk Administration equips students with the essential skills and knowledge to excel in the fast-paced world of IT support. Through a comprehensive curriculum, students will learn how to effectively troubleshoot technical issues, provide top-notch customer service, and manage IT service desk operations.

This program covers a range of topics including incident management, problem resolution, and ITIL best practices. Graduates will be prepared to handle a variety of IT service desk responsibilities and contribute to the success of any organization.

Join us and take the first step towards a rewarding career in IT service desk administration.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to IT Service Desk Administration
• IT Service Desk Operations
• IT Incident Management
• IT Problem Management
• IT Change Management
• IT Service Level Management
• IT Service Desk Tools and Technologies
• IT Customer Service and Communication Skills
• IT Service Desk Metrics and Reporting
• IT Service Desk Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

IT Service Desk Analyst
Technical Support Specialist
Help Desk Technician
Desktop Support Technician
IT Support Specialist
Service Desk Coordinator

Key facts about Graduate Certificate in IT Service Desk Administration

- The Graduate Certificate in IT Service Desk Administration equips students with the skills and knowledge needed to excel in the field of IT service desk management.
- Students will learn how to effectively manage IT service desk operations, troubleshoot technical issues, and provide excellent customer support.
- The program focuses on industry-relevant topics such as IT service management, incident management, problem management, and service level agreements.
- Graduates will be prepared to pursue careers as IT service desk administrators, help desk managers, technical support specialists, and more.
- The unique features of this program include hands-on training, real-world case studies, and opportunities for industry certifications.
- By completing this program, students will develop the skills necessary to succeed in the fast-paced and dynamic field of IT service desk administration.

Why this course?

Industry Demand Relevance
The UK IT service desk market is projected to reach £1.2 billion by 2025, indicating a growing demand for skilled professionals in this field. A Graduate Certificate in IT Service Desk Administration equips individuals with the necessary skills to effectively manage IT service desks, addressing technical issues and providing support to users.
Over 80% of UK businesses report that IT service desk skills are essential for their operations, highlighting the importance of qualified professionals in this area. Employers value candidates with specialized training in IT service desk administration, making graduates with this certification highly sought after in the job market.

Who should enrol in Graduate Certificate in IT Service Desk Administration?

This course is designed for individuals looking to advance their career in IT service desk administration. Whether you are a recent graduate or a seasoned professional, this program will provide you with the necessary skills and knowledge to excel in this field.

Recent Graduates Over 70% of recent graduates struggle to find employment in their field without relevant certifications.
IT Professionals Nearly 80% of IT professionals believe that obtaining additional certifications has helped them advance their careers.
Career Changers Over 60% of individuals who switch careers to IT service desk administration report higher job satisfaction.

By enrolling in the Graduate Certificate in IT Service Desk Administration, you will be joining a community of like-minded individuals who are committed to professional growth and success in the ever-evolving IT industry.