Graduate Certificate in Customer Service in Hospitality

Sunday, 22 December 2024 14:44:39

International applicants and their qualifications are accepted

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Overview

Overview

Our Graduate Certificate in Customer Service in Hospitality is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer service within the hospitality industry.


Through a comprehensive curriculum, students will develop a deep understanding of customer service principles and strategies, enabling them to excel in various hospitality roles. With a focus on practical applications and real-world scenarios, this program prepares graduates to meet the evolving demands of the industry.

Embark on a transformative journey with our Graduate Certificate in Customer Service in Hospitality. Dive into the world of exceptional guest experiences, mastering the art of communication, problem-solving, and relationship-building. Our comprehensive curriculum equips you with the skills and knowledge needed to excel in the fast-paced hospitality industry. Learn from industry experts and gain hands-on experience through practical training. Elevate your career prospects and stand out in a competitive market with this specialized program. Join us and become a sought-after professional in the field of hospitality customer service. Enroll now and take the first step towards a successful career!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service in Hospitality
• Customer Relationship Management
• Service Recovery and Conflict Resolution
• Hospitality Communication Skills
• Managing Customer Expectations
• Quality Service Standards in Hospitality
• Technology in Customer Service
• Cultural Awareness in Hospitality
• Leadership in Customer Service
• Customer Service Training and Development

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Guest Relations Coordinator
Front Desk Supervisor
Concierge
Hotel Operations Manager
Restaurant Manager
Event Coordinator

Key facts about Graduate Certificate in Customer Service in Hospitality

- Gain expertise in customer service strategies and techniques tailored for the hospitality industry
- Develop skills in handling guest inquiries, complaints, and feedback effectively
- Learn to create memorable guest experiences and build customer loyalty
- Acquire knowledge in service recovery and conflict resolution
- Understand the importance of communication and interpersonal skills in hospitality
- Industry-relevant curriculum designed to meet the demands of the hospitality sector
- Practical training to prepare you for real-world customer service scenarios
- Networking opportunities with industry professionals and potential employers
- Flexible study options to accommodate working professionals
- Enhance your career prospects in the competitive hospitality industry with a specialized certificate in customer service.

Why this course?

Industry Demand Relevance
The UK hospitality industry is projected to be worth £100 billion by 2021, creating a high demand for skilled customer service professionals. Customer service is a critical aspect of the hospitality sector, with 76% of customers stating that customer service is a major factor in their decision to return to a business.
The average salary for a customer service manager in the UK is £30,000 per year, highlighting the financial benefits of pursuing a career in this field. A Graduate Certificate in Customer Service in Hospitality equips individuals with the necessary skills and knowledge to excel in this competitive industry.
The Graduate Certificate in Customer Service in Hospitality is essential for individuals looking to advance their careers in the thriving UK hospitality industry. With a high demand for skilled professionals and a clear relevance to the sector, this qualification provides a pathway to lucrative opportunities and career growth.

Who should enrol in Graduate Certificate in Customer Service in Hospitality?

This course is designed for individuals working in the hospitality industry who are looking to enhance their customer service skills. Whether you are a hotel manager, restaurant owner, or front desk staff member, this program will provide you with the tools and knowledge needed to excel in delivering exceptional customer service. According to a survey conducted by the UK Hospitality Industry, 85% of customers believe that customer service is a crucial factor in deciding where to dine or stay. Additionally, 70% of customers are willing to spend more money at businesses that provide excellent customer service. This course is ideal for those who want to stay ahead of the competition and create memorable experiences for their guests. By enrolling in the Graduate Certificate in Customer Service in Hospitality, you will learn how to effectively communicate with customers, handle difficult situations, and build long-lasting relationships that drive customer loyalty. | Statistics | Percentage | |--------------------------|------------| | Customers value service | 85% | | Willing to spend more | 70% |