Graduate Certificate in Customer Relationship Management in Health and Social Care

Monday, 13 January 2025 00:47:48

International applicants and their qualifications are accepted

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Overview

Overview

The Graduate Certificate in Customer Relationship Management in Health and Social Care is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in managing customer relationships within the healthcare and social care sectors. Through a comprehensive curriculum, students will gain a deep understanding of customer relationship management strategies and best practices without the need for case studies or practicals. Join us to develop your skills and advance your career in this critical field.

This Graduate Certificate in Customer Relationship Management in Health and Social Care is designed to equip professionals with the skills and knowledge needed to effectively manage relationships with clients and patients in the healthcare industry. Through a comprehensive curriculum, students will learn how to build strong connections, enhance communication, and improve overall satisfaction within healthcare settings. Topics covered include customer service strategies, patient engagement techniques, and ethical considerations in client care. With a focus on practical application and real-world scenarios, graduates will be prepared to excel in roles such as patient advocate, client liaison, or healthcare administrator. Take the next step in your career and enroll today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management in Health and Social Care
• Principles of Customer Service in Healthcare
• Data Management and Analysis for Customer Relationship Management
• Communication Strategies for Building Customer Relationships
• Ethical Considerations in Customer Relationship Management
• Technology Applications in Customer Relationship Management
• Customer Feedback and Satisfaction Measurement
• Managing Customer Complaints and Resolutions
• Developing Customer Loyalty Programs
• Implementing Customer Relationship Management Strategies in Health and Social Care Settings

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager
Healthcare Administrator
Patient Experience Coordinator
Client Services Manager
Healthcare Quality Assurance Specialist
Social Care Coordinator

Key facts about Graduate Certificate in Customer Relationship Management in Health and Social Care

This Graduate Certificate in Customer Relationship Management in Health and Social Care equips students with the skills to enhance customer relationships in the healthcare sector.
The program focuses on improving communication, problem-solving, and conflict resolution skills to deliver quality care.
Students will learn to implement CRM strategies to meet the unique needs of patients and clients in health and social care settings.
The curriculum covers topics such as patient satisfaction, service recovery, and ethical considerations in customer relations.
Industry experts lead the courses, ensuring practical knowledge and real-world application.
Upon completion, graduates will be prepared to drive customer loyalty, improve service quality, and enhance overall patient experience.
This program is ideal for healthcare professionals seeking to advance their careers in customer relationship management within the health and social care industry.
Enroll today to gain a competitive edge in this rapidly evolving field.

Why this course?

A Graduate Certificate in Customer Relationship Management in Health and Social Care is crucial in meeting the growing demand for skilled professionals in the healthcare industry. According to the Office for National Statistics, the healthcare sector in the UK is one of the largest employers, with over 1.5 million people working in the industry. With an increasing focus on patient satisfaction and retention, there is a need for professionals who can effectively manage customer relationships in healthcare settings. The table below highlights the importance of this certificate in the industry: | Statistics | Figures | |-----------------------------------------|---------------------------| | Number of people employed in healthcare | 1.5 million | | Projected growth in healthcare jobs | 7% by 2029 | | Average salary for CRM professionals | £35,000 - £50,000 per year | By obtaining a Graduate Certificate in Customer Relationship Management in Health and Social Care, individuals can enhance their skills and knowledge in managing customer relationships, leading to better patient outcomes and increased job opportunities in the healthcare sector.

Who should enrol in Graduate Certificate in Customer Relationship Management in Health and Social Care ?

This course is designed for professionals working in the health and social care sector who are looking to enhance their skills in customer relationship management. Whether you are a healthcare provider, social worker, or care manager, this program will provide you with the knowledge and tools to effectively engage with patients and clients, ultimately improving their overall experience. According to a survey conducted by the Care Quality Commission in the UK, 71% of people rated their overall experience of health and social care services as positive. By enrolling in this course, you will learn how to build strong relationships with customers, leading to increased satisfaction and loyalty. In a study by the Health Foundation, it was found that effective customer relationship management can result in improved health outcomes for patients. This course will teach you how to tailor your communication and service delivery to meet the unique needs of each individual, ultimately contributing to better health and social care outcomes. By enrolling in the Graduate Certificate in Customer Relationship Management in Health and Social Care, you will be equipped with the skills and knowledge needed to excel in your role and make a positive impact on the lives of those you serve. Join us and take your career to the next level.
71% of people rated their overall experience of health and social care services as positive
Effective customer relationship management can result in improved health outcomes for patients