Global Certificate in Social Media and Customer Service.

Sunday, 22 December 2024 09:43:07

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Our Global Certificate in Social Media and Customer Service is designed to equip learners with essential knowledge and skills for success in today's digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through comprehensive modules, participants will gain a deep understanding of social media strategies, customer engagement techniques, and best practices for managing online interactions.

Join us to enhance your expertise in social media and customer service, and stay ahead in the ever-evolving digital world. Enroll now and take the first step towards a successful career in this dynamic field.

Embark on a transformative journey with our Global Certificate in Social Media and Customer Service. This comprehensive program equips you with the skills and knowledge needed to excel in the dynamic world of social media and customer service. Learn how to leverage various platforms to engage with customers, build brand loyalty, and drive business growth. Our expert instructors will guide you through practical exercises and real-world case studies, ensuring you are well-prepared to meet the demands of today's digital landscape. Join us and take your career to new heights in the exciting field of social media and customer service.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Social Media Marketing
• Customer Service Fundamentals
• Social Media Strategy and Planning
• Online Reputation Management
• Social Media Analytics
• Customer Engagement Techniques
• Crisis Management in Social Media
• Social Media Advertising
• Building a Community on Social Media
• Customer Relationship Management on Social Media

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Social Media Manager
Customer Service Representative
Digital Marketing Specialist
Community Manager
Social Media Analyst
Online Reputation Manager

Key facts about Global Certificate in Social Media and Customer Service.

- The Global Certificate in Social Media and Customer Service equips learners with practical skills to excel in managing customer interactions on social media platforms.
- Participants will gain expertise in leveraging social media for customer service, enhancing brand reputation, and driving customer engagement.
- This program is highly relevant for professionals in customer service, marketing, public relations, and social media management roles.
- Key learning outcomes include understanding social media strategies, implementing effective customer service practices, and utilizing analytics to measure success.
- The course offers a comprehensive understanding of customer behavior on social media and how to tailor responses to meet customer expectations.
- Participants will learn to create engaging content, handle customer complaints effectively, and build strong relationships with customers online.
- The Global Certificate in Social Media and Customer Service stands out for its practical approach, real-world case studies, and interactive learning activities.
- Upon completion, learners will be equipped with the skills and knowledge to drive customer satisfaction, loyalty, and advocacy through social media channels.

Why this course?

Statistics Importance
85% of UK consumers use social media for customer service interactions.
£1.2 billion is the estimated cost of poor customer service in the UK annually.
67% of consumers have used social media for customer service at least once.
The Global Certificate in Social Media and Customer Service is crucial in meeting the industry demand for professionals equipped with the skills to effectively manage customer interactions on social media platforms. With 85% of UK consumers using social media for customer service interactions, businesses need trained individuals to navigate these channels efficiently. The estimated cost of poor customer service in the UK is £1.2 billion annually, highlighting the importance of providing exceptional customer service on social media. Additionally, 67% of consumers have used social media for customer service at least once, emphasizing the need for businesses to have knowledgeable staff in this area. Obtaining this certification can lead to better customer satisfaction, increased brand loyalty, and ultimately, improved business performance in the digital age.

Who should enrol in Global Certificate in Social Media and Customer Service.?

This course is designed for professionals looking to enhance their skills in social media and customer service. Whether you work in marketing, customer support, or public relations, this certificate will provide you with the knowledge and tools to excel in the digital age. According to a survey by Statista, 71% of UK consumers have used social media for customer service purposes. This highlights the growing importance of social media in the customer service industry. Furthermore, research by Econsultancy found that 80% of companies believe they deliver excellent customer service on social media, yet only 8% of customers agree. This disconnect underscores the need for professionals to upskill in social media and customer service. By enrolling in this course, you will learn how to effectively engage with customers on social media platforms, resolve issues in a timely manner, and build brand loyalty. Take the first step towards becoming a social media and customer service expert today.
71% of UK consumers use social media for customer service
80% of companies believe they deliver excellent customer service on social media
Only 8% of customers agree that companies deliver excellent customer service on social media