Global Certificate in Health and Social Care Customer Centricity

Thursday, 06 February 2025 23:44:37

International applicants and their qualifications are accepted

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Overview

Overview

Our Global Certificate in Health and Social Care Customer Centricity is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
With a focus on customer-centricity, students will learn how to effectively engage and support clients in the health and social care sector.
Through interactive modules and expert-led instruction, participants will gain valuable insights into building strong relationships and delivering exceptional service.
Join us and take the first step towards a rewarding career in health and social care!

This Global Certificate in Health and Social Care Customer Centricity course is designed to equip professionals with the skills and knowledge needed to provide exceptional care to clients and patients. Through a comprehensive curriculum, participants will learn how to prioritize customer needs, enhance communication strategies, and build strong relationships within the healthcare industry. This program emphasizes the importance of empathy, cultural competence, and ethical decision-making in delivering high-quality care. Join us to gain valuable insights and practical tools that will help you excel in your role as a healthcare provider. Take the first step towards becoming a customer-centric healthcare professional today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Health and Social Care Customer Centricity
• Understanding Customer Needs in Health and Social Care
• Communication Skills for Health and Social Care Professionals
• Building Trust and Rapport with Customers
• Resolving Customer Complaints in Health and Social Care
• Cultural Competence in Health and Social Care
• Ethical Considerations in Health and Social Care Customer Service
• Quality Improvement in Health and Social Care
• Leadership and Teamwork in Health and Social Care
• Implementing Customer Centricity in Health and Social Care Settings

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Healthcare Administrator
Social Worker
Community Health Worker
Health Educator
Customer Service Representative
Healthcare Quality Analyst
Healthcare Compliance Officer

Key facts about Global Certificate in Health and Social Care Customer Centricity

- The Global Certificate in Health and Social Care Customer Centricity focuses on enhancing customer service skills in the healthcare industry.
- Participants will learn to prioritize patient satisfaction, communication, and empathy.
- The program equips learners with strategies to improve customer experience and loyalty.
- Industry-relevant topics include handling complaints, building rapport, and cultural sensitivity.
- Unique features include case studies, role-playing exercises, and interactive simulations.
- Upon completion, students will demonstrate proficiency in customer-centric practices in health and social care settings.
- This certificate is ideal for healthcare professionals seeking to enhance their customer service skills and improve patient outcomes.

Why this course?

Industry Demand Relevance
The health and social care sector in the UK is growing rapidly, with an estimated market value of £152 billion in 2021. Customer centricity is crucial in this industry to ensure high-quality care and satisfaction for service users.
There is a shortage of skilled professionals in health and social care, with an estimated 122,000 vacancies in the sector. A Global Certificate in Health and Social Care Customer Centricity can provide professionals with the necessary skills to meet industry demands.

By obtaining this certification, individuals can enhance their career prospects and contribute to improving the overall quality of care in the UK health and social care sector.

Who should enrol in Global Certificate in Health and Social Care Customer Centricity ?

This course is designed for individuals working in the health and social care sector who are looking to enhance their customer-centric skills and knowledge. Whether you are a healthcare professional, social worker, or care provider, this course will provide you with the tools and strategies to deliver exceptional customer service in a healthcare setting.

Over 1.5 million people work in the UK health and social care sector. 70% of patients believe that good customer service is essential in healthcare.
Customer-centric healthcare organizations are 60% more profitable than their counterparts. 90% of patients are more likely to recommend a healthcare provider that offers excellent customer service.

By enrolling in this course, you will learn how to prioritize the needs and preferences of patients, improve communication skills, and build strong relationships with clients and their families. Join us and take your health and social care career to the next level!