Global Certificate in Exceptional Customer Service Through Emotional Intelligence

Sunday, 22 December 2024 14:24:22

International applicants and their qualifications are accepted

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Overview

Overview

Our Global Certificate in Exceptional Customer Service Through Emotional Intelligence is designed to equip learners with the essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service abilities at their own pace. By focusing on emotional intelligence, students will learn how to effectively manage customer interactions, build strong relationships, and handle challenging situations with ease. Join us to elevate your customer service skills and stand out in the competitive business world. Enroll today and take the first step towards becoming a customer service expert!

Enhance your customer service skills with our Global Certificate in Exceptional Customer Service Through Emotional Intelligence. This comprehensive course will equip you with the tools and techniques needed to provide outstanding customer experiences. Learn how to effectively manage emotions, build rapport, and handle challenging situations with grace and empathy. Through interactive modules and real-world case studies, you will develop a deep understanding of emotional intelligence and its impact on customer satisfaction. Join us and take your customer service to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Emotional Intelligence in Customer Service
• Understanding Customer Needs and Expectations
• Building Rapport and Trust with Customers
• Effective Communication Skills for Customer Service
• Managing Difficult Customer Interactions
• Resilience and Stress Management in Customer Service
• Empathy and Compassion in Customer Service
• Problem-Solving and Decision-Making in Customer Service
• Cultural Competence in Global Customer Service
• Measuring and Improving Customer Satisfaction through Emotional Intelligence

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Customer Experience Specialist
Client Success Manager
Customer Support Supervisor
Customer Relationship Manager
Customer Service Trainer

Key facts about Global Certificate in Exceptional Customer Service Through Emotional Intelligence

- Develop emotional intelligence skills to enhance customer service interactions
- Learn to manage emotions effectively in customer service scenarios
- Understand the impact of emotional intelligence on customer satisfaction
- Gain practical strategies for handling difficult customers with empathy
- Improve communication and relationship-building skills
- Enhance problem-solving abilities in customer service situations
- Relevant for professionals in customer service, hospitality, retail, and other client-facing roles
- Suitable for individuals seeking to advance their careers in customer service
- Unique focus on emotional intelligence in the context of customer service
- Interactive and engaging learning experience with real-world case studies and scenarios
- Practical tools and techniques for applying emotional intelligence in customer interactions
- Elevate customer service standards through enhanced emotional intelligence skills
- Increase customer loyalty and satisfaction through improved service delivery
- Stand out in the competitive customer service industry with advanced emotional intelligence capabilities
- Elevate your customer service skills to exceed customer expectations and drive business success.

Why this course?

Statistics Importance
85% of UK customers are willing to pay more for a better customer experience.
£37 billion is lost annually by UK businesses due to poor customer service.
70% of buying experiences are based on how customers feel they are being treated.
The Global Certificate in Exceptional Customer Service Through Emotional Intelligence is crucial in today's competitive market where customer experience is a key differentiator. With 85% of UK customers willing to pay more for better service, businesses can't afford to ignore the impact of emotional intelligence on customer satisfaction. The £37 billion lost annually due to poor customer service highlights the financial implications of neglecting customer experience. By focusing on emotional intelligence, businesses can improve customer interactions and loyalty, ultimately leading to increased revenue. With 70% of buying experiences influenced by how customers feel they are treated, investing in emotional intelligence training can give businesses a competitive edge in the market.

Who should enrol in Global Certificate in Exceptional Customer Service Through Emotional Intelligence?

This course is designed for individuals who are looking to enhance their customer service skills through the power of emotional intelligence. Whether you are a customer service representative, a team leader, or a business owner, this course will provide you with the tools and techniques to deliver exceptional customer service that leaves a lasting impact.

70% of UK consumers are willing to spend more with companies that provide excellent customer service.
85% of UK customers say that a positive customer experience is more important than price.
90% of UK consumers are more likely to be loyal to a company that offers exceptional customer service.

By mastering emotional intelligence in customer service, you can build stronger relationships with customers, increase customer loyalty, and ultimately drive business growth. Join this course to unlock the potential of exceptional customer service through emotional intelligence.