Global Certificate in Customer Service in Tourism and Hospitality

Sunday, 22 December 2024 14:35:04

International applicants and their qualifications are accepted

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Overview

Overview

The Global Certificate in Customer Service in Tourism and Hospitality is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to enhance their customer service expertise at their own pace.

With a focus on theoretical concepts and practical applications, this program does not involve case studies or practicals, making it ideal for individuals looking to upskill in customer service without the constraints of traditional coursework.

Join us today and take the first step towards a rewarding career in the tourism and hospitality industry!

Embark on a transformative journey with our Global Certificate in Customer Service in Tourism and Hospitality. This comprehensive program equips you with the essential skills and knowledge to excel in the dynamic world of hospitality and tourism. From mastering effective communication techniques to understanding cultural nuances, you will learn how to provide exceptional service that exceeds customer expectations. Our expert instructors will guide you through real-world scenarios and case studies, allowing you to apply your learning in practical situations. Join us and elevate your career in the exciting and rewarding industry of tourism and hospitality. Enroll today and unlock endless opportunities!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service in Tourism and Hospitality
• Communication Skills for Customer Service Professionals
• Cultural Awareness and Sensitivity in the Tourism Industry
• Managing Customer Expectations and Complaints
• Customer Relationship Management in Hospitality
• Service Recovery Strategies in Tourism
• Technology and Customer Service in the Hospitality Industry
• Sales Techniques for Tourism Professionals
• Leadership and Teamwork in Customer Service
• Ethics and Professionalism in the Tourism and Hospitality Industry

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

1. Customer Service Manager
2. Guest Relations Coordinator
3. Tourism Information Officer
4. Hospitality Concierge
5. Travel Agent
6. Front Desk Supervisor
7. Customer Experience Specialist

Key facts about Global Certificate in Customer Service in Tourism and Hospitality

- The Global Certificate in Customer Service in Tourism and Hospitality equips learners with essential skills for delivering exceptional customer service in the tourism and hospitality industry.
- Participants will gain knowledge in areas such as customer communication, problem-solving, and service recovery.
- This certificate program is highly relevant to professionals working in hotels, restaurants, travel agencies, and other tourism-related businesses.
- Upon completion, learners will be able to handle diverse customer needs, enhance customer satisfaction, and build long-lasting relationships.
- The course offers practical insights and real-world scenarios to prepare individuals for the dynamic and fast-paced tourism and hospitality sector.
- By enrolling in this program, participants can enhance their career prospects and stand out in a competitive industry.
- The Global Certificate in Customer Service in Tourism and Hospitality is designed to meet the specific demands of the industry, ensuring that graduates are well-equipped to excel in customer service roles.

Why this course?

Industry Demand Relevance
The UK tourism and hospitality industry contributes £200 billion to the economy annually. Customer service is a key differentiator in the industry, with 76% of customers saying they would switch brands due to poor service.
There are over 3.1 million jobs in the UK tourism and hospitality sector. A Global Certificate in Customer Service in Tourism and Hospitality can enhance job prospects and earning potential in this competitive industry.
The Global Certificate in Customer Service in Tourism and Hospitality is crucial for professionals in the industry due to the high demand for exceptional customer service skills. With the UK tourism and hospitality sector being a significant contributor to the economy and job market, having a certification that demonstrates proficiency in customer service can set individuals apart from their peers. Customers value good service, and businesses that prioritize customer satisfaction are more likely to succeed. Investing in a certification that focuses on customer service can lead to better job opportunities and higher earnings in this competitive industry.

Who should enrol in Global Certificate in Customer Service in Tourism and Hospitality?

This course is designed for individuals working in the tourism and hospitality industry who are looking to enhance their customer service skills. Whether you are a hotel manager, tour guide, restaurant staff, or travel agent, this course will provide you with the necessary tools to deliver exceptional customer service.

Over 80% of UK tourists value good customer service when choosing accommodation.
More than 70% of UK travelers are likely to recommend a destination based on positive customer service experiences.
Customer service plays a crucial role in over 90% of UK tourists' overall satisfaction with their travel experience.

By enrolling in this course, you will learn how to exceed customer expectations, handle difficult situations effectively, and build long-lasting relationships with clients. Join us and take your customer service skills to the next level in the tourism and hospitality industry.