Global Certificate in Customer Service in Hospitality

Sunday, 22 December 2024 14:32:18

International applicants and their qualifications are accepted

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Overview

Overview

Our Global Certificate in Customer Service in Hospitality is designed to equip learners with essential knowledge and skills for success in today's digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to enhance their customer service expertise from anywhere. With a focus on practical applications and real-world scenarios, students will develop the necessary competencies to excel in the hospitality industry. Whether you are a seasoned professional or just starting out, this program will provide you with the tools you need to thrive in a competitive market. Join us today and take your customer service skills to the next level!

Embark on a transformative journey with our Global Certificate in Customer Service in Hospitality. This comprehensive program equips you with the essential skills and knowledge to excel in the dynamic world of hospitality. From mastering effective communication techniques to understanding cultural nuances, you will learn how to deliver exceptional service that exceeds customer expectations. Our expert instructors will guide you through real-world scenarios and case studies, providing valuable insights and practical strategies. Join us and elevate your career in the hospitality industry today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service in Hospitality
• Communication Skills for Customer Service
• Cultural Awareness and Sensitivity in Hospitality
• Problem-Solving and Conflict Resolution in Customer Service
• Customer Relationship Management in Hospitality
• Service Recovery and Guest Satisfaction
• Technology and Customer Service in Hospitality
• Leadership and Teamwork in Customer Service
• Sales Techniques for Hospitality Professionals
• Ethics and Professionalism in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Guest Relations Manager
Front Desk Supervisor
Concierge
Reservation Agent
Guest Service Agent

Key facts about Global Certificate in Customer Service in Hospitality

- The Global Certificate in Customer Service in Hospitality equips learners with essential skills to excel in the hospitality industry.
- Participants will gain knowledge in delivering exceptional customer service, handling guest inquiries, and resolving complaints effectively.
- The program focuses on enhancing communication, problem-solving, and interpersonal skills crucial for success in the hospitality sector.
- Learners will understand the importance of building strong customer relationships and creating memorable guest experiences.
- The course offers practical insights and real-world scenarios to prepare individuals for diverse customer service challenges in the hospitality field.
- Upon completion, participants will be equipped to provide top-notch service, exceed customer expectations, and contribute to the overall success of hospitality establishments.

Why this course?

Statistics Importance
70% Percentage of customers willing to pay more for better customer service
£23 billion Annual revenue lost by UK businesses due to poor customer service
85% Percentage of customers who will not return to a business after a bad customer service experience
The Global Certificate in Customer Service in Hospitality is crucial in meeting the industry demand for skilled professionals who can provide exceptional customer service. With 70% of customers willing to pay more for better service, businesses in the UK stand to benefit significantly from employees with specialized training in customer service. The staggering £23 billion annual revenue lost by UK businesses due to poor customer service highlights the urgent need for trained professionals in this field. Additionally, with 85% of customers unlikely to return to a business after a bad experience, investing in customer service training can help businesses retain customers and improve their bottom line. The Global Certificate in Customer Service in Hospitality equips individuals with the necessary skills to meet these demands and contribute to the success of businesses in the hospitality industry.

Who should enrol in Global Certificate in Customer Service in Hospitality?

This course is designed for individuals working in the hospitality industry who are looking to enhance their customer service skills and advance their career in this competitive field. Whether you are a front-line staff member, a supervisor, or a manager, this course will provide you with the knowledge and tools to deliver exceptional customer service that exceeds expectations.

70% of customers are willing to spend more with companies that provide excellent customer service.
85% of customers are likely to recommend a business after a positive customer service experience.
60% of customers have stopped doing business with a company due to poor customer service.

By completing this course, you will learn how to effectively communicate with customers, handle difficult situations, and create memorable experiences that keep guests coming back. Invest in your professional development and stand out in the competitive hospitality industry with our Global Certificate in Customer Service in Hospitality.