Global Certificate in Customer Service in Business

Sunday, 22 December 2024 14:21:39

International applicants and their qualifications are accepted

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Overview

Overview

Our Global Certificate in Customer Service in Business is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service expertise at their own pace.

With no case studies or practicals involved, students can focus on mastering key concepts and strategies that are crucial for delivering exceptional customer service in a business setting. Join us today to elevate your customer service skills and stand out in the competitive global market!

Enhance your career with our Global Certificate in Customer Service in Business program. This comprehensive course equips you with the skills and knowledge needed to excel in customer service roles across various industries. Learn how to effectively communicate with customers, resolve conflicts, and exceed expectations. Our expert instructors will guide you through real-world case studies and practical exercises to ensure you are well-prepared for the demands of the modern business world. Join us and take the first step towards becoming a customer service expert!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service • Customer Relationship Management • Effective Communication Skills • Problem Solving and Conflict Resolution • Cultural Awareness in Customer Service • Service Recovery Strategies • Customer Service Technology • Managing Customer Expectations • Building Customer Loyalty • Measuring Customer Satisfaction

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Customer Experience Specialist
Client Relations Coordinator
Global Support Analyst
International Customer Service Representative
Business Development Executive

Key facts about Global Certificate in Customer Service in Business

- The Global Certificate in Customer Service in Business equips learners with essential skills to excel in customer service roles
- Key learning outcomes include understanding customer needs, effective communication, problem-solving, and building customer relationships
- This certificate is highly relevant across industries such as retail, hospitality, healthcare, and e-commerce
- Participants gain practical knowledge to handle diverse customer interactions and enhance customer satisfaction
- The program offers a unique blend of theoretical concepts and real-world applications to prepare individuals for the dynamic customer service landscape
- Upon completion, learners are equipped to deliver exceptional customer service and contribute to business success.

Why this course?

Statistics Importance
85% of UK consumers say customer service is important when choosing a company
£37 billion estimated cost of poor customer service to UK businesses annually
70% of customers are willing to spend more with companies that provide excellent customer service
The Global Certificate in Customer Service in Business is crucial due to the high demand for exceptional customer service in the UK market. With 85% of UK consumers prioritizing customer service when selecting a company, businesses need well-trained professionals to meet these expectations. The estimated £37 billion cost of poor customer service highlights the financial impact of inadequate customer service on businesses. Moreover, 70% of customers are willing to pay more for companies that offer excellent customer service, emphasizing the importance of investing in training programs like the Global Certificate in Customer Service in Business. By obtaining this certification, professionals can enhance their skills and knowledge to meet industry demands and contribute to the success of their organizations in the competitive business landscape.

Who should enrol in Global Certificate in Customer Service in Business?

This course is designed for professionals looking to enhance their customer service skills in a global business setting. Whether you are a customer service representative, manager, or business owner, this certificate will provide you with the tools and knowledge needed to excel in the competitive world of customer service. Statistics show that 89% of UK consumers have switched to a competitor following a poor customer experience. By completing this course, you will learn how to effectively handle customer inquiries, resolve complaints, and build long-lasting relationships with clients. Additionally, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the importance of delivering exceptional service. With a focus on practical skills and real-world scenarios, this course is ideal for anyone looking to stand out in today's customer-centric business environment. Join us and take your customer service skills to the next level.
89% of UK consumers have switched to a competitor following a poor customer experience
86% of UK consumers are willing to pay more for a better customer experience