Global Certificate in Customer Service Skills for Facility Managers

Sunday, 22 December 2024 14:40:09

International applicants and their qualifications are accepted

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Overview

Overview

Our Global Certificate in Customer Service Skills for Facility Managers is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service skills at their own pace.

With no case studies or practicals involved, students can focus on mastering key concepts and strategies that are crucial for effective facility management. Whether you are a seasoned professional or new to the field, this course will help you stay ahead in the competitive industry by honing your customer service skills.

Enhance your career with our Global Certificate in Customer Service Skills for Facility Managers. This comprehensive course equips you with the essential tools and strategies to deliver exceptional customer service in facility management. Learn how to effectively communicate with clients, resolve conflicts, and exceed expectations. Gain valuable insights into customer behavior and satisfaction to drive success in your role. Our expert instructors will guide you through real-world scenarios and practical exercises to sharpen your skills. Elevate your professional profile and stand out in the competitive facility management industry. Enroll today and take your customer service skills to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service Skills
• Effective Communication Techniques
• Conflict Resolution Strategies
• Customer Relationship Management
• Service Recovery and Problem Solving
• Cultural Awareness and Sensitivity
• Technology Tools for Customer Service
• Customer Service Training and Development
• Quality Assurance and Performance Metrics
• Customer Service Best Practices in Facility Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:

1 month (Fast-track mode): £140
2 months (Standard mode): £90

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Facility Manager
Customer Service Manager
Operations Manager
Facilities Coordinator
Customer Experience Specialist
Facilities Director

Key facts about Global Certificate in Customer Service Skills for Facility Managers

- Gain practical skills in customer service tailored for facility managers
- Learn to enhance customer experience and satisfaction
- Develop strategies to handle customer complaints and inquiries effectively
- Understand the importance of communication and problem-solving in customer service
- Industry-relevant training for facility managers seeking to improve customer relations
- Unique focus on customer service skills specific to the facility management industry
- Acquire tools to build strong relationships with clients and stakeholders
- Enhance your professional profile with specialized customer service expertise
- Improve overall facility management by prioritizing customer service excellence
- Elevate your career prospects with in-demand customer service skills for facility managers.

Why this course?

Industry Demand Relevance
According to a survey by UK Facilities Management Market, 78% of facility managers believe customer service skills are crucial for success. Facility managers with strong customer service skills can increase customer satisfaction by 20%, leading to an average revenue increase of £50,000 per year.
The UK facility management market is projected to grow by 5% annually, creating a demand for skilled professionals with customer service expertise. Facility managers with customer service skills are more likely to retain clients, with a 15% higher client retention rate compared to those without such skills.

Who should enrol in Global Certificate in Customer Service Skills for Facility Managers?

This course is designed for facility managers in the UK who are looking to enhance their customer service skills and improve overall customer satisfaction within their facilities. Whether you are new to the role or have years of experience, this course will provide you with the necessary tools and strategies to excel in customer service.

Over 80% of customers in the UK say that the level of customer service they receive influences their decision to return to a business.
Nearly 70% of customers in the UK have stopped doing business with a company due to poor customer service.
UK businesses lose an estimated £37 billion each year due to poor customer service.

By completing this course, you will learn how to effectively communicate with customers, handle difficult situations, and create a positive customer experience. Whether you work in retail, hospitality, or any other industry, the skills you gain from this course will be invaluable in ensuring customer satisfaction and loyalty.