Who should enrol in Global Certificate in Customer Service Skills for Facility Managers?
This course is designed for facility managers in the UK who are looking to enhance their customer service skills and improve overall customer satisfaction within their facilities. Whether you are new to the role or have years of experience, this course will provide you with the necessary tools and strategies to excel in customer service.
Over 80% of customers in the UK say that the level of customer service they receive influences their decision to return to a business. |
Nearly 70% of customers in the UK have stopped doing business with a company due to poor customer service. |
UK businesses lose an estimated £37 billion each year due to poor customer service. |
By completing this course, you will learn how to effectively communicate with customers, handle difficult situations, and create a positive customer experience. Whether you work in retail, hospitality, or any other industry, the skills you gain from this course will be invaluable in ensuring customer satisfaction and loyalty.