Global Certificate in Customer Service Management for Business

Sunday, 22 December 2024 14:09:41

International applicants and their qualifications are accepted

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Overview

Overview

The Global Certificate in Customer Service Management for Business is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service management skills at their own pace. With a focus on practical applications and real-world scenarios, students will develop a deep understanding of customer service strategies and best practices. Whether you are a seasoned professional or just starting out in the field, this course will help you excel in providing exceptional customer service in any business setting.

Enhance your business's customer service strategies with our Global Certificate in Customer Service Management program. This comprehensive course equips you with the skills and knowledge needed to deliver exceptional customer experiences, build customer loyalty, and drive business growth. Learn how to effectively manage customer interactions, resolve conflicts, and implement best practices in customer service management. Our expert instructors will guide you through real-world case studies and practical exercises to help you develop a customer-centric mindset. Join us and take your customer service management skills to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service Management
• Customer Relationship Management
• Service Quality and Customer Satisfaction
• Managing Customer Expectations
• Communication Skills for Customer Service
• Conflict Resolution and Problem Solving
• Customer Service Technology and Tools
• Cultural Awareness and Diversity in Customer Service
• Leadership and Team Management in Customer Service
• Customer Service Strategy and Implementation

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Customer Experience Specialist
Client Relations Manager
Customer Success Manager
Customer Support Supervisor
Service Quality Analyst

Key facts about Global Certificate in Customer Service Management for Business

- Gain practical skills in customer service management through our Global Certificate program
- Learn to enhance customer satisfaction, loyalty, and retention
- Develop strategies for effective communication and problem-solving in customer service
- Understand the importance of customer relationship management and its impact on business success
- Acquire knowledge on handling difficult customers and resolving conflicts professionally
- Explore global trends and best practices in customer service management
- Industry-relevant curriculum designed to meet the demands of modern businesses
- Interactive online learning platform for convenience and flexibility
- Engage with industry experts and peers through virtual discussions and case studies
- Practical assignments and assessments to apply learning in real-world scenarios
- Join a global network of professionals in customer service management
- Elevate your career prospects and stand out in the competitive job market with a Global Certificate in Customer Service Management for Business.

Why this course?

Statistics Importance
80% Percentage of customers who say the experience a company provides is as important as its products or services.
£37 billion Estimated cost of poor customer service to UK businesses annually.
70% Percentage of customers who have stopped doing business with a company due to poor customer service.
The Global Certificate in Customer Service Management for Business is crucial in meeting the industry demand for skilled professionals who can effectively manage customer interactions. With 80% of customers valuing their experience with a company as much as its products or services, businesses need trained professionals to ensure customer satisfaction. The estimated cost of poor customer service to UK businesses is a staggering £37 billion annually, highlighting the importance of investing in customer service management training. Additionally, 70% of customers have stopped doing business with a company due to poor customer service, emphasizing the need for businesses to prioritize customer service excellence. By obtaining this certification, professionals can enhance their skills and knowledge in customer service management, making them valuable assets to businesses seeking to improve customer satisfaction and loyalty.

Who should enrol in Global Certificate in Customer Service Management for Business ?

This course is designed for professionals in the UK who are looking to enhance their skills in customer service management. Whether you are a business owner, manager, or aspiring to work in a customer-facing role, this course will provide you with the knowledge and tools to excel in the field. According to a survey conducted by UK Customer Satisfaction Index, 76% of customers say that customer service is a true test of how much a company values them. This highlights the importance of having well-trained professionals who can deliver exceptional customer service. The Global Certificate in Customer Service Management for Business is ideal for individuals who want to stay ahead of the competition and drive customer loyalty. With 82% of UK consumers stating that they would recommend a company with excellent customer service, investing in your skills can lead to increased customer satisfaction and business success. By enrolling in this course, you will learn best practices in customer service management, effective communication techniques, and strategies for handling challenging situations. Join us and take your customer service skills to the next level.
76% of customers say customer service is a true test of how much a company values them
82% of UK consumers would recommend a company with excellent customer service