Global Certificate in Customer Service Management

Sunday, 22 December 2024 14:52:06

International applicants and their qualifications are accepted

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Overview

Overview

The Global Certificate in Customer Service Management is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service expertise at their own pace.

Through a comprehensive curriculum, students will gain a deep understanding of customer service principles, strategies, and best practices. The program focuses on developing critical thinking, problem-solving, and communication skills to effectively manage customer interactions in various industries.

Join us today to elevate your customer service management capabilities and advance your career!

Enhance your career with our Global Certificate in Customer Service Management. This comprehensive program equips you with the skills and knowledge needed to excel in the fast-paced world of customer service. Learn how to effectively communicate with customers, resolve conflicts, and exceed expectations. Our expert instructors will guide you through real-world case studies and practical exercises to ensure you are ready to tackle any customer service challenge. Join our global community of professionals and take your career to the next level. Enroll today and become a leader in customer service management!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service Management • Customer Relationship Management • Service Quality and Customer Satisfaction • Global Customer Service Strategies • Cross-Cultural Communication in Customer Service • Technology and Customer Service • Complaint Handling and Conflict Resolution • Customer Service Training and Development • Customer Service Metrics and KPIs • Managing Customer Service Teams

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Customer Experience Specialist
Client Relations Manager
Customer Success Manager
Customer Support Supervisor
Service Quality Analyst
Global Customer Service Director

Key facts about Global Certificate in Customer Service Management

The Global Certificate in Customer Service Management equips learners with the skills to excel in customer service roles.
Key learning outcomes include understanding customer needs, resolving complaints, and building customer loyalty.
This program is highly relevant to industries such as retail, hospitality, and e-commerce.
Unique features include interactive case studies, real-world simulations, and expert-led sessions.
Are you ready to enhance your customer service skills and advance your career?

Why this course?

Statistics Importance
85% of UK consumers say customer service is important when choosing a company
£37 billion estimated cost of poor customer service to UK businesses annually
67% of customers have hung up the phone out of frustration of not being able to talk to a real person
The Global Certificate in Customer Service Management is crucial in today's business landscape due to the high demand for exceptional customer service. With 85% of UK consumers prioritizing customer service when choosing a company, businesses need skilled professionals who can deliver top-notch service. The estimated £37 billion cost of poor customer service to UK businesses highlights the financial impact of inadequate customer service practices. Additionally, 67% of customers have experienced frustration when unable to speak to a real person, emphasizing the need for well-trained customer service managers. By obtaining this certification, professionals can enhance their skills and knowledge in customer service management, making them valuable assets to any organization. This certification is relevant in meeting industry demands and ensuring customer satisfaction, ultimately contributing to the success and growth of businesses in the competitive market.

Who should enrol in Global Certificate in Customer Service Management ?

This course is designed for professionals in the UK who are looking to enhance their skills in customer service management. Whether you are a customer service representative, a team leader, or a manager, this course will provide you with the knowledge and tools to excel in your role.

Over 80% of UK consumers say that customer service is a key factor in deciding whether to do business with a company.
Nearly 70% of UK customers have stopped doing business with a company due to poor customer service.
UK companies lose an estimated £37 billion each year due to poor customer service.

By enrolling in this course, you will learn how to effectively manage customer interactions, resolve complaints, and build long-lasting relationships with customers. Take the first step towards becoming a customer service expert and advancing your career in the UK market.