Executive Certificate in Health and Social Care Customer Relationship Management

Sunday, 12 January 2025 00:36:58

International applicants and their qualifications are accepted

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Overview

Overview

The Executive Certificate in Health and Social Care Customer Relationship Management is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer relationship management within the health and social care sector. With a focus on theory and practical applications, this program offers a comprehensive understanding of managing customer relationships effectively. Join us to gain valuable insights and stay ahead in this competitive industry. Enroll now to elevate your career and make a difference in the lives of others.

Enhance your career in health and social care with our Executive Certificate in Customer Relationship Management. This comprehensive program equips you with the skills and knowledge to effectively manage relationships with clients, patients, and stakeholders in the healthcare industry. Learn how to build trust, communicate effectively, and provide exceptional service to improve patient satisfaction and loyalty. Our expert instructors will guide you through case studies, role-playing exercises, and real-world scenarios to help you develop practical strategies for success. Join us and take your career to the next level in health and social care customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management in Health and Social Care
• Understanding Customer Needs and Expectations
• Communication Skills for Effective Customer Relationships
• Building Trust and Rapport with Customers
• Managing Customer Feedback and Complaints
• Implementing Customer Service Strategies in Health and Social Care
• Data Management and Analysis for Customer Relationship Management
• Ethical Considerations in Health and Social Care Customer Relationships
• Leadership and Team Management in Customer Service
• Continuous Improvement in Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Healthcare Customer Relationship Manager
Social Care Customer Experience Specialist
Health and Social Care Relationship Coordinator
Customer Engagement Manager
Healthcare Client Services Director
Social Care Relationship Manager

Key facts about Executive Certificate in Health and Social Care Customer Relationship Management

- Gain expertise in customer relationship management within the health and social care sector
- Learn to enhance customer satisfaction and loyalty through effective communication and service delivery
- Understand the importance of building strong relationships with clients and stakeholders
- Develop skills in resolving conflicts and managing challenging situations
- Acquire knowledge on data management and analysis for improving customer experiences
- Industry-relevant content tailored for professionals in health and social care settings
- Practical insights and case studies to apply theoretical concepts in real-world scenarios
- Interactive learning methods to engage participants and facilitate skill development
- Enhance career prospects and job performance by mastering customer relationship management in healthcare
- Ideal for healthcare professionals seeking to improve client interactions and service quality.

Why this course?

An Executive Certificate in Health and Social Care Customer Relationship Management is crucial in meeting the growing demand for skilled professionals in the healthcare industry. In the UK, the healthcare sector contributes £191.7 billion to the economy annually, employing over 1.7 million people. With an aging population and increasing focus on patient-centered care, there is a pressing need for individuals with expertise in managing customer relationships within healthcare settings. The table below highlights the significance of this certification in the industry:
Statistic Value
Healthcare sector contribution to UK economy £191.7 billion
Number of people employed in healthcare sector 1.7 million
By obtaining this certification, professionals can enhance their skills in managing customer relationships, improving patient satisfaction, and ultimately contributing to the overall success of healthcare organizations. This qualification is highly relevant in today's healthcare landscape and can open up various career opportunities in the industry.

Who should enrol in Executive Certificate in Health and Social Care Customer Relationship Management?

This course is designed for professionals in the health and social care industry who are looking to enhance their customer relationship management skills. Whether you work in a hospital, care home, or community health setting, this course will provide you with the tools and strategies needed to effectively engage with patients and clients. Statistics show that in the UK, 85% of patients believe that good communication with healthcare providers is essential for a positive experience. Additionally, 70% of patients are more likely to recommend a healthcare provider if they have a positive experience with customer service. By enrolling in this course, you will learn how to build strong relationships with patients, improve customer satisfaction, and ultimately drive better outcomes for your organization. With a focus on practical skills and real-world case studies, this course will equip you with the knowledge and confidence to excel in customer relationship management within the health and social care sector.
85% of patients believe good communication is essential 70% of patients more likely to recommend provider with positive experience