Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7

Sunday, 22 December 2024 14:11:05

International applicants and their qualifications are accepted

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Overview

Overview

The Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7 is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in facility management and customer service. With a focus on customer relations and service excellence, students will develop a deep understanding of how to effectively manage facilities and deliver exceptional service to clients. No case studies or practicals are involved in this course, ensuring a streamlined learning experience that is both informative and practical.

Enhance your facility management skills with our Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7. This comprehensive program focuses on developing strategies to deliver exceptional customer service and build strong relationships within your organization. Learn how to effectively manage customer expectations, resolve conflicts, and create a positive customer experience. Our expert instructors will guide you through real-world case studies and practical exercises to help you apply your knowledge in a professional setting. Elevate your career in facility management and become a leader in customer relations and service excellence. Enroll today and take your skills to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Facility Management • Customer Relationship Management • Service Excellence in Facility Management • Communication Skills for Facility Managers • Conflict Resolution and Negotiation • Quality Management in Facility Services • Leadership and Team Building • Strategic Planning for Facility Management • Technology and Innovation in Facility Services • Financial Management for Facility Managers

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Facility Manager
Customer Service Manager
Client Relations Director
Service Excellence Coordinator
Facilities Operations Supervisor
Customer Experience Specialist
Facility Maintenance Coordinator

Key facts about Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7

- Develop advanced skills in customer relations and service excellence in facility management
- Gain insights into best practices for enhancing customer satisfaction and loyalty
- Learn strategies to effectively manage customer complaints and feedback
- Understand the importance of customer-centric approaches in facility management
- Acquire knowledge on industry trends and emerging technologies in customer service
- Enhance communication and interpersonal skills to build strong client relationships
- Benefit from real-world case studies and practical exercises for hands-on learning
- Industry-relevant curriculum designed to meet the demands of the facility management sector
- Taught by experienced professionals with expertise in customer relations and service excellence
- Networking opportunities with peers and industry experts to expand professional connections
- Elevate your career prospects and stand out in the competitive facility management field.

Why this course?

Industry Demand Relevance
Facility management market in the UK is projected to reach £139 billion by 2025. Customer relations and service excellence are key factors in retaining clients and increasing revenue.
Over 80% of customers are willing to pay more for better customer service. Level 7 certification demonstrates advanced skills in managing customer relationships and exceeding service expectations.
Facility managers with customer service training earn an average of £45,000 per year in the UK. Investing in customer service training can lead to higher salaries and career advancement opportunities.

Who should enrol in Executive Certificate in Facility Management - Customer Relations and Service Excellence - Level 7?

This course is designed for professionals in the facility management industry who are looking to enhance their customer relations and service excellence skills. Whether you are a facility manager, property manager, or work in a related field, this Level 7 Executive Certificate will provide you with the knowledge and tools to excel in delivering exceptional customer service. According to a survey conducted by the British Institute of Facilities Management (BIFM), 85% of facility managers believe that customer service is a key differentiator in the industry. Additionally, 70% of customers are willing to pay more for a product or service if they receive excellent customer service, as reported by the Institute of Customer Service. By enrolling in this course, you will learn how to effectively manage customer relationships, handle complaints, and exceed customer expectations. With a focus on service excellence, you will be equipped to drive customer loyalty and satisfaction, ultimately leading to increased business success. | Statistics | UK-centric Figures | |-----------|---------------------| | 85% | facility managers believe customer service is key | | 70% | customers willing to pay more for excellent service |