Executive Certificate in Customer Service Skills for Employability

Friday, 03 January 2025 06:32:50

International applicants and their qualifications are accepted

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Overview

Overview

Our Executive Certificate in Customer Service Skills for Employability is designed to equip learners with essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service skills at their own pace.

With no case studies or practicals involved, students can focus on mastering key concepts and strategies that are crucial for excelling in customer service roles. Whether you are a seasoned professional or just starting out in your career, this course will help you stand out in the competitive job market.

Enhance your career prospects with our Executive Certificate in Customer Service Skills for Employability. This comprehensive program equips you with the essential skills and knowledge needed to excel in customer service roles. From effective communication and problem-solving to building strong customer relationships, our expert-led courses will empower you to deliver exceptional service and drive customer satisfaction. Gain practical experience through real-world case studies and interactive simulations, ensuring you are well-prepared for the demands of the modern workplace. Elevate your employability and stand out in the competitive job market with this valuable certificate. Enroll today and take the first step towards a successful career in customer service!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service • Effective Communication Skills • Problem-Solving Techniques • Building Customer Relationships • Handling Difficult Customers • Service Recovery Strategies • Time Management for Customer Service Professionals • Emotional Intelligence in Customer Service • Technology Tools for Customer Service • Measuring Customer Satisfaction and Loyalty

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Customer Experience Specialist
Client Relations Coordinator
Customer Success Manager
Customer Support Supervisor
Customer Service Team Lead
Client Services Director

Key facts about Executive Certificate in Customer Service Skills for Employability

- Develop essential customer service skills through practical training and real-world scenarios
- Enhance employability by mastering communication, problem-solving, and conflict resolution
- Gain industry-relevant knowledge to excel in customer-facing roles
- Learn to deliver exceptional service and build strong customer relationships
- Acquire skills to handle diverse customer needs and exceed expectations
- Benefit from interactive sessions, case studies, and role-playing exercises
- Receive personalized feedback and guidance from experienced instructors
- Improve job prospects and advance your career in various sectors
- Stand out in the competitive job market with a recognized certificate in customer service skills
- Elevate your professional profile and demonstrate your commitment to excellence in customer service.

Why this course?

Industry Demand Relevance
85% of UK consumers are willing to pay more for a better customer experience. Customer service skills are essential for 76% of UK employers when hiring new staff.
UK businesses lose £37 billion annually due to poor customer service. Employees with strong customer service skills can increase company revenue by 5%.
The Executive Certificate in Customer Service Skills for Employability is crucial in meeting the high demand for skilled customer service professionals in the UK. With 85% of consumers willing to pay more for better service, businesses are increasingly focusing on enhancing their customer experience. Employers value these skills, with 76% considering them essential in new hires. Poor customer service costs UK businesses £37 billion yearly, highlighting the importance of trained professionals. Employees with strong customer service skills can boost company revenue by 5%, making this certificate highly relevant for employability and career advancement in the competitive UK market.

Who should enrol in Executive Certificate in Customer Service Skills for Employability?

This course is designed for individuals looking to enhance their customer service skills and improve their employability in the UK job market. Whether you are a recent graduate seeking to stand out in a competitive job market or a professional aiming to advance in your career, this course is tailored to meet your needs. According to a survey by UKCES, 88% of employers believe that customer service skills are crucial for success in the workplace. Additionally, research by the CBI found that 42% of employers are dissatisfied with the customer service skills of young people entering the workforce. This course is ideal for anyone looking to gain a competitive edge in the job market and excel in roles that require strong customer service skills. By enrolling in this program, you will develop the necessary skills and knowledge to deliver exceptional customer service and enhance your employability prospects. | Statistics | UK Data | |------------|---------| | 88% of employers believe customer service skills are crucial | UKCES | | 42% of employers dissatisfied with young people's customer service skills | CBI |