Diploma in Strategic Customer Relationship Management

Monday, 23 December 2024 02:24:39

International applicants and their qualifications are accepted

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Overview

Overview

Our Diploma in Strategic Customer Relationship Management is designed to equip learners with the essential knowledge and skills needed for success in today's dynamic digital landscape. This comprehensive course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a curriculum focused on strategic customer relationship management, students will gain a deep understanding of customer behavior, loyalty, and retention strategies.
With no case studies or practicals involved, this course provides a theoretical foundation that can be applied to real-world scenarios.
Join us today and take the first step towards a successful career in customer relationship management!

Enhance your understanding of customer relationship management with our comprehensive Diploma in Strategic Customer Relationship Management. This program equips you with the skills and knowledge needed to build and maintain strong relationships with customers, ultimately driving business growth and success. Through a combination of theoretical learning and practical application, you will learn how to develop effective customer retention strategies, analyze customer data to make informed decisions, and create personalized customer experiences. Join us and take your customer relationship management skills to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Strategic Planning for Customer Relationships
• Customer Data Analysis and Management
• Customer Loyalty Programs
• Customer Service Excellence
• Digital Marketing and CRM
• Managing Customer Feedback and Complaints
• CRM Technologies and Tools
• Ethics and Legal Issues in CRM
• Strategic Customer Relationship Management Project

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Digital Marketing Manager
Customer Success Manager
CRM Specialist
Client Relationship Manager
Customer Experience Analyst
Sales Operations Manager
Business Development Executive

Key facts about Diploma in Strategic Customer Relationship Management

- The Diploma in Strategic Customer Relationship Management equips students with the skills to develop and implement effective customer relationship strategies.
- Students will learn how to analyze customer data, create personalized marketing campaigns, and enhance customer loyalty.
- This program is highly relevant to industries such as retail, hospitality, and e-commerce, where customer relationships are crucial for success.
- Graduates will be prepared to take on roles such as customer relationship manager, marketing manager, or sales manager.
- The curriculum includes modules on customer behavior, CRM technologies, and customer retention strategies.
- Students will also gain practical experience through case studies, projects, and internships.
- The program's unique feature is its focus on strategic planning and implementation in customer relationship management.
- Upon completion, students will have the knowledge and skills to drive customer engagement and increase profitability for businesses.

Why this course?

A Diploma in Strategic Customer Relationship Management is crucial in today's competitive business landscape, where customer retention and loyalty are paramount. According to a study by Harvard Business Review, acquiring a new customer can cost five times more than retaining an existing one. Therefore, businesses are increasingly focusing on building strong relationships with their customers to drive revenue and growth. In the UK, the demand for professionals with expertise in customer relationship management is on the rise. A report by the Chartered Institute of Marketing found that 73% of businesses believe that customer experience is a key differentiator. This has led to a 22% increase in job postings for customer relationship management roles in the past year. A Diploma in Strategic Customer Relationship Management equips individuals with the skills to effectively manage customer interactions and drive customer loyalty. This qualification is highly relevant in industries such as retail, hospitality, and financial services, where customer satisfaction is a top priority. By investing in this diploma, professionals can enhance their career prospects and contribute to the success of their organizations.
Statistic Value
Cost of acquiring a new customer 5 times more than retaining an existing one
Increase in job postings for CRM roles 22%
Percentage of businesses prioritizing customer experience 73%

Who should enrol in Diploma in Strategic Customer Relationship Management ?

This course is designed for professionals looking to enhance their skills in managing customer relationships strategically. Whether you are a marketing manager, sales executive, or customer service representative, this diploma will provide you with the knowledge and tools to excel in your role. With 89% of UK consumers switching brands due to poor customer service, it is crucial for businesses to prioritize building strong relationships with their customers. This course will equip you with the strategies and techniques needed to effectively engage and retain customers, ultimately driving business growth. Additionally, 75% of UK consumers are more likely to make a purchase from a company that knows their name and purchase history. By completing this diploma, you will learn how to personalize customer interactions and create a seamless customer experience that fosters loyalty and repeat business. Overall, this course is ideal for anyone looking to gain a competitive edge in today's customer-centric market. Whether you are new to customer relationship management or looking to advance your career, this diploma will provide you with the skills and knowledge needed to succeed.
89% of UK consumers switch brands due to poor customer service
75% of UK consumers are more likely to purchase from a company that knows their name and purchase history