Certificate in Relationship Management and Customer Service

Friday, 04 April 2025 13:28:15

International applicants and their qualifications are accepted

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Overview

Overview

Our Diploma in Relationship Management and Customer Service is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through comprehensive modules, students will gain expertise in building strong customer relationships, effective communication strategies, and problem-solving techniques.
With a focus on practical applications and real-world scenarios, this diploma ensures that graduates are well-prepared to excel in various customer service roles.
Join us today and take the first step towards a rewarding career in customer service!

Are you passionate about building strong relationships with customers and providing exceptional service? Our Diploma in Relationship Management and Customer Service is designed for individuals who want to excel in the dynamic world of customer relations. This comprehensive program covers key topics such as effective communication, conflict resolution, and customer retention strategies. Through interactive lectures, case studies, and practical exercises, students will develop the skills needed to deliver top-notch service and foster long-lasting relationships with clients. Join us and take your customer service skills to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Relationship Management • Customer Service Fundamentals • Communication Skills for Customer Service • Conflict Resolution in Customer Service • Building Customer Loyalty • Managing Customer Feedback • Customer Relationship Management Systems • Service Recovery Strategies • Emotional Intelligence in Customer Service • Ethical Considerations in Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Digital Relationship Manager
Customer Experience Specialist
Client Relationship Executive
Customer Success Manager
Relationship Marketing Coordinator
Client Services Manager

Key facts about Certificate in Relationship Management and Customer Service

- Develop skills in relationship management, customer service, and communication
- Gain knowledge in handling customer inquiries, complaints, and feedback
- Learn strategies for building and maintaining strong customer relationships
- Understand the importance of customer loyalty and retention
- Acquire techniques for resolving conflicts and managing difficult customers
- Industry-relevant curriculum tailored to meet the demands of customer-centric roles
- Practical training to enhance problem-solving and decision-making abilities
- Unique focus on emotional intelligence and empathy in customer interactions
- Prepare for a career in various sectors such as retail, hospitality, and banking
- Enhance employability with a specialized diploma in relationship management and customer service
- Stand out in the competitive job market with a valuable skill set in customer-centric roles.

Why this course?

Industry Demand Relevance
According to a survey by PwC, 73% of consumers consider customer experience an important factor in their purchasing decisions. A Diploma in Relationship Management and Customer Service equips professionals with the skills to enhance customer experience, leading to increased customer loyalty and retention.
The UK customer service industry is estimated to be worth £8 billion annually. Professionals with expertise in relationship management and customer service are in high demand across various industries, including retail, hospitality, and finance.

Who should enrol in Certificate in Relationship Management and Customer Service?

This course is designed for individuals who are passionate about building strong relationships with customers and providing exceptional service. Whether you are already working in a customer-facing role or looking to enter the field, this diploma will equip you with the skills and knowledge needed to excel in relationship management and customer service.

According to a survey by PwC, 73% of UK consumers say that customer experience plays a key role in their purchasing decisions.
Research by Salesforce found that 84% of customers say the experience a company provides is as important as its products and services.
A study by Harvard Business Review revealed that increasing customer retention rates by just 5% can lead to a 25-95% increase in profits.

By enrolling in this course, you will learn how to effectively communicate with customers, resolve conflicts, and build long-lasting relationships that drive loyalty and repeat business. Whether you are in retail, hospitality, or any other industry that values customer satisfaction, this diploma will help you stand out in a competitive job market.