Certificate in Customer Service in Built Environment

Friday, 04 April 2025 13:25:32

International applicants and their qualifications are accepted

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Overview

Overview

Our Diploma in Customer Service in Built Environment is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
With a focus on customer service in the built environment, students will learn how to effectively engage with clients, manage relationships, and deliver exceptional service.
Through interactive online modules, learners will develop critical thinking and problem-solving abilities, preparing them for a successful career in the industry.
Join us and take the first step towards a rewarding career in customer service!

Embark on a rewarding career in the built environment industry with our Diploma in Customer Service program. Learn essential skills in communication, problem-solving, and relationship-building to excel in roles such as property management, construction, and real estate. Our comprehensive curriculum covers topics like customer satisfaction, conflict resolution, and service recovery strategies. Gain hands-on experience through industry projects and internships, preparing you for success in a competitive job market. Join us and become a valuable asset to any organization, providing exceptional customer service in the dynamic world of built environment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service in Built Environment
• Communication Skills for Customer Service
• Customer Relationship Management
• Conflict Resolution in Customer Service
• Service Recovery and Complaint Handling
• Building Maintenance and Customer Service
• Sustainability in Customer Service
• Technology in Customer Service
• Health and Safety in Customer Service
• Project Management for Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Digital Customer Service Specialist
Customer Experience Manager
Building Services Coordinator
Facilities Management Assistant
Construction Customer Service Representative
Property Management Administrator

Key facts about Certificate in Customer Service in Built Environment

- The Diploma in Customer Service in Built Environment equips students with essential skills in customer service within the construction and real estate industries.
- Students will learn to effectively communicate with clients, handle inquiries, and resolve issues to ensure customer satisfaction.
- The program focuses on enhancing interpersonal skills, problem-solving abilities, and industry-specific knowledge.
- Graduates will be prepared for roles such as customer service representatives, client relations managers, and sales associates in the built environment sector.
- The curriculum integrates practical training, case studies, and industry projects to provide hands-on experience.
- Students will gain insights into the unique challenges and opportunities within the built environment industry, enhancing their career prospects.
- The program emphasizes the importance of building long-term relationships with clients and stakeholders to drive business success.
- Upon completion, students will be equipped with the skills and knowledge to excel in customer service roles within the built environment sector.

Why this course?

A Diploma in Customer Service in Built Environment is crucial in meeting the growing demand for skilled professionals in the UK construction industry. According to the Construction Industry Training Board (CITB), the construction sector is expected to grow by 1.3% annually until 2025, creating over 168,500 new jobs. This growth will lead to an increased need for customer service professionals who can effectively engage with clients, manage expectations, and ensure satisfaction. The table below highlights the average salaries for customer service roles in the built environment industry in the UK, emphasizing the financial benefits of pursuing this qualification:
Role Average Salary (GBP)
Customer Service Representative £22,000
Customer Service Manager £30,000
Client Relationship Manager £35,000
By obtaining a Diploma in Customer Service in Built Environment, individuals can enhance their employability, advance their careers, and contribute to the success of the construction industry in the UK.

Who should enrol in Certificate in Customer Service in Built Environment?

This course is designed for individuals looking to enhance their customer service skills within the built environment industry. Whether you are a property manager, facilities coordinator, or construction project manager, this diploma will provide you with the necessary tools to excel in your role. Statistics show that 85% of UK consumers are willing to pay more for a better customer experience, highlighting the importance of delivering exceptional service in this competitive industry. Additionally, 73% of customers point to customer service as a key factor in their purchasing decisions, emphasizing the need for professionals in the built environment to prioritize customer satisfaction. By enrolling in this course, you will learn how to effectively communicate with clients, resolve conflicts, and exceed customer expectations. With 90% of UK consumers stating that good customer service makes them more likely to recommend a company, investing in your customer service skills can lead to increased business success and growth. Improve your customer service capabilities and stand out in the built environment industry by enrolling in the Diploma in Customer Service in Built Environment today.
85% of UK consumers willing to pay more for better customer experience
73% of customers consider customer service in purchasing decisions
90% of UK consumers more likely to recommend a company with good customer service