Certificate in Customer Service Excellence in Marketing Management

Sunday, 22 December 2024 04:17:00

International applicants and their qualifications are accepted

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Overview

Overview

Our Certificate in Customer Service Excellence in Marketing Management is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
With a focus on customer service excellence in marketing management, students will learn how to effectively engage with customers, build brand loyalty, and drive business growth.
This program does not involve case studies or practicals, making it ideal for busy professionals looking to enhance their skills in customer service and marketing management.

Enhance your marketing skills with our Certificate in Customer Service Excellence in Marketing Management program. This comprehensive course will equip you with the knowledge and tools needed to deliver exceptional customer service in the fast-paced world of marketing. Learn how to build strong relationships with clients, handle challenging situations with ease, and create memorable experiences that drive brand loyalty. Our expert instructors will guide you through real-world case studies and practical exercises to help you master the art of customer service in marketing. Take the first step towards a successful career in marketing management today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Service Excellence • Marketing Management Principles • Customer Relationship Management • Service Quality and Customer Satisfaction • Consumer Behavior Analysis • Digital Marketing Strategies • Customer Service Training and Development • Brand Management • Sales and Negotiation Techniques • Marketing Research and Analysis

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Marketing Coordinator
Sales Representative
Client Relations Specialist
Brand Ambassador
Customer Experience Analyst

Key facts about Certificate in Customer Service Excellence in Marketing Management

- Gain practical skills in customer service excellence and marketing management
- Learn to enhance customer satisfaction and loyalty through effective strategies
- Understand the importance of customer-centric approaches in marketing
- Develop communication and problem-solving skills to handle customer interactions
- Acquire knowledge in market research, branding, and customer relationship management
- Industry-relevant curriculum designed to meet current market demands
- Hands-on learning experiences to apply theoretical knowledge in real-world scenarios
- Access to industry experts and networking opportunities for career advancement
- Unique focus on integrating customer service principles with marketing strategies
- Prepare for roles in customer service, marketing, sales, and related fields
- Enhance your professional profile and stand out in the competitive job market.

Why this course?

Industry Demand Relevance
According to the UK Commission for Employment and Skills, the demand for customer service professionals is expected to grow by 5% by 2024. Customer service excellence is crucial in marketing management as it directly impacts customer satisfaction and loyalty.
The average salary for a Customer Service Manager in the UK is £30,000 per year, with opportunities for growth. Having a Certificate in Customer Service Excellence in Marketing Management can enhance job prospects and earning potential in the competitive marketing industry.

Who should enrol in Certificate in Customer Service Excellence in Marketing Management?

This course is designed for individuals who are looking to enhance their skills in customer service excellence within the field of marketing management. Whether you are a marketing professional seeking to improve customer satisfaction or a business owner aiming to deliver exceptional service, this certificate program is tailored to meet your needs.

Marketing Managers 67% of UK marketing managers believe customer service is a key differentiator in their industry.
Business Owners 82% of UK businesses say that improving customer service is a top priority for their company.
Customer Service Representatives Over 90% of UK customers are more likely to continue doing business with a company that provides excellent customer service.

By enrolling in this course, you will gain the knowledge and skills needed to excel in customer service within the marketing industry, ultimately driving customer loyalty and business success.