Certificate in Customer Relationship Management in Business Administration

Friday, 10 January 2025 09:14:45

International applicants and their qualifications are accepted

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Overview

Overview

Our Certificate in Customer Relationship Management in Business Administration is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.

Through this program, students will gain a deep understanding of customer relationship management strategies and techniques, enabling them to effectively engage with customers and drive business growth. With no case studies or practicals involved, this course focuses on theoretical concepts and practical applications, ensuring that students are well-prepared to excel in the competitive business environment.

Enhance your business acumen with our Certificate in Customer Relationship Management in Business Administration program. Learn how to build lasting relationships with customers, increase customer loyalty, and drive business growth. Our comprehensive curriculum covers key topics such as customer retention strategies, effective communication techniques, and customer satisfaction measurement. Gain practical skills through hands-on projects and real-world case studies. Whether you are a seasoned professional looking to upskill or a newcomer to the field, this program will equip you with the tools and knowledge needed to excel in customer relationship management. Enroll today and take the first step towards a successful career in business administration.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Customer Behavior Analysis
• Customer Service Strategies
• CRM Technology and Tools
• Data Management for CRM
• Building Customer Loyalty
• Managing Customer Feedback
• CRM Implementation and Integration
• Measuring CRM Effectiveness
• Case Studies in CRM Success Stories

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Client Relationship Manager
Customer Success Manager
Account Manager
Customer Experience Specialist
Sales Support Coordinator
Client Services Coordinator

Key facts about Certificate in Customer Relationship Management in Business Administration

- Gain practical skills in managing customer relationships and enhancing customer satisfaction
- Learn strategies for effective communication and problem-solving in a business setting
- Understand the importance of customer loyalty and retention in driving business success
- Develop proficiency in utilizing CRM software and tools to streamline customer interactions
- Acquire knowledge in analyzing customer data to improve marketing and sales strategies
- Industry-relevant curriculum designed to meet the demands of modern businesses
- Hands-on learning experiences to apply theoretical knowledge in real-world scenarios
- Taught by experienced professionals in the field of customer relationship management
- Networking opportunities with industry experts and fellow students
- Flexible scheduling options to accommodate working professionals and busy individuals.

Why this course?

Industry Demand Relevance
The UK customer relationship management (CRM) market is projected to reach £1.3 billion by 2025, indicating a growing demand for CRM professionals. CRM is crucial for businesses to retain customers and drive sales, with 86% of buyers willing to pay more for a better customer experience.
Over 70% of UK businesses believe that CRM systems are essential for their success, highlighting the need for skilled professionals in this field. A Certificate in CRM equips individuals with the necessary skills to manage customer relationships effectively, leading to increased customer satisfaction and loyalty.

Who should enrol in Certificate in Customer Relationship Management in Business Administration ?

This course is designed for individuals looking to enhance their skills in customer relationship management within the field of business administration. Whether you are a recent graduate seeking to enter the workforce or a seasoned professional aiming to upskill, this certificate program will provide you with the knowledge and tools needed to excel in managing customer interactions and relationships.

Over 80% of UK consumers say that the experience a company provides is as important as its products and services.
Nearly 70% of UK customers are willing to spend more with companies that provide excellent customer service.
Around 60% of UK consumers have stopped doing business with a company due to poor customer service.

By enrolling in this course, you will learn how to effectively engage with customers, build long-lasting relationships, and ultimately drive business growth. Whether you are in sales, marketing, or customer service, the skills gained from this program will be invaluable in today's competitive business landscape.