Certificate in Customer Relationship Management for Doctorate of Business Administration

Friday, 10 January 2025 09:01:19

International applicants and their qualifications are accepted

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Overview

Overview

Our Certificate in Customer Relationship Management for Doctorate of Business Administration is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer relationship management without the need for case studies or practicals. By enrolling in this program, students will gain a deep understanding of customer behavior, effective communication strategies, and innovative technologies that drive customer engagement. Join us today to elevate your career and stay ahead in the competitive business world.

Enhance your business acumen with our Certificate in Customer Relationship Management for Doctorate of Business Administration program. Dive deep into the intricacies of building and maintaining strong customer relationships, a crucial aspect of any successful business. Learn how to analyze customer data, develop effective communication strategies, and implement innovative CRM technologies to drive customer loyalty and satisfaction. Our expert faculty will guide you through case studies and real-world scenarios, providing you with practical skills that you can immediately apply in your professional career. Elevate your expertise in customer relationship management and stand out in today's competitive business landscape.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Customer Behavior Analysis
• Customer Loyalty and Retention Strategies
• Customer Service Excellence
• Managing Customer Complaints and Feedback
• Technology in Customer Relationship Management
• Data Analytics for Customer Relationship Management
• Cross-Cultural Communication in Customer Relations
• Ethics in Customer Relationship Management
• Strategic Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:

1 month (Fast-track mode): £140
2 months (Standard mode): £90

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager
Client Services Director
Business Development Manager
Account Manager
Sales Executive
Marketing Manager

Key facts about Certificate in Customer Relationship Management for Doctorate of Business Administration

- The Certificate in Customer Relationship Management for Doctorate of Business Administration provides advanced knowledge in managing customer relationships and enhancing customer satisfaction.
- Students will gain expertise in analyzing customer data, developing customer-centric strategies, and implementing CRM technologies.
- This program is highly relevant for professionals in industries such as marketing, sales, and customer service, where effective CRM practices are crucial for success.
- Key learning outcomes include understanding customer behavior, designing personalized customer experiences, and improving customer retention rates.
- Unique features of this certificate program include case studies, industry guest lectures, and hands-on projects to apply CRM concepts in real-world scenarios.
- Graduates will be equipped with the skills to lead CRM initiatives, drive customer loyalty, and optimize business performance through effective customer relationship management strategies.

Why this course?

Industry Demand Relevance
According to a survey by PwC, 73% of UK consumers say customer experience plays a crucial role in their purchasing decisions. A Certificate in Customer Relationship Management for Doctorate of Business Administration equips professionals with the skills to enhance customer satisfaction and loyalty, leading to increased revenue.
Research by Harvard Business Review found that acquiring a new customer can cost five times more than retaining an existing one. Businesses are increasingly focusing on customer retention strategies, making expertise in customer relationship management essential for DBA holders.

Who should enrol in Certificate in Customer Relationship Management for Doctorate of Business Administration?

This course is designed for Doctorate of Business Administration students who are looking to enhance their skills in customer relationship management. Whether you are a seasoned professional or just starting out in your career, this course will provide you with the knowledge and tools needed to excel in this critical area of business. According to a study by PwC, 73% of UK consumers say that customer experience plays a key role in their purchasing decisions. This highlights the importance of having a strong customer relationship management strategy in place. The Certificate in Customer Relationship Management for Doctorate of Business Administration is ideal for those who want to gain a deeper understanding of customer behaviour, improve customer satisfaction, and ultimately drive business growth. By enrolling in this course, you will learn how to effectively manage customer relationships, build loyalty, and increase retention rates. With 82% of UK consumers expecting a response to their queries within 24 hours, it is crucial for businesses to have a well-trained team that can deliver exceptional customer service. This course will equip you with the skills needed to meet and exceed customer expectations, ultimately leading to increased customer loyalty and advocacy. Overall, this course is perfect for DBA students who are passionate about delivering exceptional customer experiences and are committed to driving business success through effective customer relationship management.
73% of UK consumers say customer experience influences their purchasing decisions
82% of UK consumers expect a response to their queries within 24 hours