Advanced Skill Certificate in Power of Active Listening in Customer Service

Sunday, 22 December 2024 10:02:22

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Skill Certificate in Power of Active Listening in Customer Service is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service abilities at their own pace.

Through a comprehensive curriculum, students will learn the importance of active listening in building strong customer relationships and resolving conflicts effectively. By mastering these skills, learners will be able to excel in various customer service roles and stand out in the competitive job market.

Join us today and take your customer service skills to the next level!

Enhance your customer service skills with our Advanced Skill Certificate in Power of Active Listening. This course goes beyond basic communication techniques to teach you how to truly connect with customers through attentive listening. Learn how to build rapport, uncover underlying needs, and provide personalized solutions that exceed expectations. Our expert instructors will guide you through practical exercises and real-world scenarios to sharpen your active listening abilities. Gain a competitive edge in the customer service industry by mastering this essential skill. Enroll today and take your customer interactions to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• The Importance of Active Listening in Customer Service
• Developing Empathy and Understanding Customer Needs
• Effective Communication Techniques for Active Listening
• Handling Difficult Customers with Active Listening Skills
• Building Rapport and Trust through Active Listening
• Nonverbal Communication and Active Listening
• Conflict Resolution Strategies using Active Listening
• Enhancing Customer Satisfaction through Active Listening
• Implementing Active Listening in Different Customer Service Channels
• Continuous Improvement and Feedback in Active Listening Skills

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Call Center Agent
Client Success Manager
Technical Support Specialist
Customer Experience Coordinator
Sales Support Representative

Key facts about Advanced Skill Certificate in Power of Active Listening in Customer Service

- Develop advanced active listening skills to enhance customer service interactions
- Learn techniques to effectively engage with customers and understand their needs
- Gain insights into non-verbal cues and emotional intelligence for improved communication
- Acquire strategies to de-escalate conflicts and build rapport with customers
- Industry-relevant training for customer service professionals seeking to excel in their roles
- Practical exercises and real-life scenarios for hands-on learning
- Taught by experienced professionals in the customer service field
- Enhance your career prospects and stand out in a competitive job market
- Elevate your customer service skills to provide exceptional service and drive customer satisfaction
- Join a community of like-minded professionals dedicated to mastering the power of active listening in customer service.

Why this course?

Industry Demand Relevance
85% of UK consumers say they are willing to pay more for a better customer experience. Active listening skills can improve customer satisfaction by 20%.
UK businesses lose £37 billion annually due to poor customer service. Effective listening can increase customer retention by 5%.
The Advanced Skill Certificate in Power of Active Listening in Customer Service is crucial in meeting the high demand for exceptional customer service in the UK. With 85% of consumers willing to pay more for a better experience, businesses can't afford to overlook the importance of active listening. Poor customer service currently costs UK businesses £37 billion annually, highlighting the need for skilled professionals who can effectively engage with customers. By improving customer satisfaction by 20% and increasing retention rates by 5%, active listening skills can significantly impact a company's bottom line. Investing in this certificate can help professionals stand out in a competitive market and drive success in the customer service industry.

Who should enrol in Advanced Skill Certificate in Power of Active Listening in Customer Service ?

This course is designed for customer service professionals who want to enhance their communication skills and improve customer satisfaction levels. According to a study by the Institute of Customer Service, 83% of UK consumers say that the quality of customer service is an important factor in their choice of loyalty to a brand. By mastering the power of active listening, you can build stronger relationships with customers and increase their loyalty to your company. | 83% of UK consumers consider customer service quality important | |------------------------------------------------------------------| | 72% of customers expect agents to know their purchase history | |------------------------------------------------------------------| | 67% of customers have hung up the phone out of frustration | |------------------------------------------------------------------| | 58% of customers are likely to switch brands due to poor service |