Advanced Skill Certificate in Microsoft Office for Customer Service Representatives

Sunday, 22 December 2024 09:57:28

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Skill Certificate in Microsoft Office for Customer Service Representatives is designed to equip learners with the essential knowledge and skills needed for success in today's digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to enhance their proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint.
Through interactive online modules, participants will learn how to efficiently utilize these software applications to streamline customer service processes and improve overall productivity.
Join us today and take your customer service skills to the next level with our comprehensive and convenient online course.

Enhance your proficiency in Microsoft Office with our Advanced Skill Certificate program tailored for Customer Service Representatives. Dive deep into Excel, Word, and PowerPoint to streamline your workflow, boost productivity, and impress clients with polished documents and presentations. Master advanced features such as data analysis, mail merge, and custom templates to elevate your customer service game. Our hands-on training and practical exercises will equip you with the tools and techniques needed to excel in a fast-paced customer service environment. Take your skills to the next level and stand out in the competitive job market with our comprehensive program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Advanced Microsoft Word for Customer Service Representatives
• Advanced Microsoft Excel for Customer Service Representatives
• Advanced Microsoft PowerPoint for Customer Service Representatives
• Advanced Microsoft Outlook for Customer Service Representatives
• Advanced Microsoft Access for Customer Service Representatives
• Advanced Microsoft Teams for Customer Service Representatives
• Advanced Microsoft OneNote for Customer Service Representatives
• Advanced Microsoft SharePoint for Customer Service Representatives
• Advanced Microsoft Publisher for Customer Service Representatives
• Advanced Microsoft Office 365 for Customer Service Representatives

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Customer Support Specialist
Client Relations Manager
Technical Support Agent
Customer Success Manager
Help Desk Analyst
Account Manager

Key facts about Advanced Skill Certificate in Microsoft Office for Customer Service Representatives

- The Advanced Skill Certificate in Microsoft Office for Customer Service Representatives equips learners with advanced skills in Microsoft Office applications such as Excel, Word, and PowerPoint.
- Participants will enhance their ability to create professional documents, analyze data effectively, and deliver impactful presentations, crucial for customer service roles.
- This program is highly relevant to customer service representatives, as proficiency in Microsoft Office is essential for managing customer inquiries, data, and communication efficiently.
- Unique features include hands-on practical exercises, real-world case studies, and personalized feedback to ensure practical application of skills.
- By completing this certificate, participants will be able to streamline processes, improve productivity, and enhance customer service delivery through proficient use of Microsoft Office tools.

Why this course?

Statistics Importance
85% of UK businesses use Microsoft Office
£25,000 average salary for Customer Service Representatives
30% increase in job opportunities with advanced Microsoft Office skills
Having an Advanced Skill Certificate in Microsoft Office is crucial for Customer Service Representatives due to the high demand for Microsoft Office proficiency in the UK market. With 85% of businesses using Microsoft Office, having advanced skills in this software suite can significantly enhance a representative's productivity and efficiency. Customer Service Representatives with advanced Microsoft Office skills can expect an average salary of £25,000, showcasing the value that employers place on these abilities. Furthermore, individuals with advanced Microsoft Office skills have a 30% increase in job opportunities compared to those without these skills. This highlights the relevance and importance of obtaining an Advanced Skill Certificate in Microsoft Office for Customer Service Representatives looking to excel in their careers and stand out in a competitive job market.

Who should enrol in Advanced Skill Certificate in Microsoft Office for Customer Service Representatives?

This course is designed for customer service representatives looking to enhance their Microsoft Office skills to better serve customers and improve efficiency in their roles. Whether you are a beginner looking to advance your skills or an experienced professional seeking to stay up-to-date with the latest tools and techniques, this course is for you.

Over 80% of customer service representatives in the UK use Microsoft Office daily. Enhancing your Microsoft Office skills can increase productivity by up to 30%.
Professionals with advanced Microsoft Office skills earn up to 20% more than those with basic skills. Microsoft Office proficiency is listed as a required skill in over 90% of customer service job postings in the UK.

By completing this course, you will gain the advanced skills needed to excel in your customer service role and stand out in a competitive job market. Take your career to the next level with the Advanced Skill Certificate in Microsoft Office for Customer Service Representatives.