Advanced Skill Certificate in Improving Customer Services through Feedback

Thursday, 03 April 2025 19:47:54

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Skill Certificate in Improving Customer Services through Feedback is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service abilities at their own pace.

Through this program, participants will learn how to effectively gather and analyze customer feedback, implement strategies for improvement, and enhance overall customer satisfaction. With no case studies or practicals involved, this course focuses on practical skills that can be immediately applied in real-world scenarios.

Join us today and take your customer service skills to the next level!

Enhance your customer service skills with our Advanced Skill Certificate in Improving Customer Services through Feedback. This comprehensive course will equip you with the tools and strategies needed to effectively gather, analyze, and implement feedback from customers. Learn how to identify areas for improvement, enhance customer satisfaction, and build long-lasting relationships. Through interactive workshops and real-world case studies, you will develop the expertise to drive positive change within your organization. Join us and take your customer service to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Customer Feedback • Analyzing Customer Feedback Data • Implementing Feedback Systems • Developing Action Plans based on Feedback • Improving Communication Skills for Customer Service • Enhancing Problem-Solving Skills • Managing Difficult Customer Interactions • Utilizing Technology for Customer Feedback • Measuring Customer Satisfaction • Continuous Improvement Strategies for Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Experience Manager
Customer Service Trainer
Quality Assurance Specialist
Feedback Analyst
Customer Success Manager
Service Improvement Coordinator

Key facts about Advanced Skill Certificate in Improving Customer Services through Feedback

- Develop advanced skills in improving customer services through feedback
- Learn to analyze customer feedback effectively and implement strategies for improvement
- Gain insights into customer behavior and preferences to enhance service delivery
- Acquire techniques for handling difficult customers and resolving conflicts professionally
- Understand the importance of feedback in maintaining customer loyalty and satisfaction
- Industry-relevant training for professionals in customer service, hospitality, and retail sectors
- Practical exercises and case studies to apply theoretical knowledge in real-world scenarios
- Interactive sessions with industry experts to gain valuable insights and best practices
- Enhance communication skills and build strong relationships with customers for long-term success
- Unique focus on leveraging feedback as a tool for continuous improvement and business growth
- Elevate your customer service skills and stand out in a competitive market with this specialized certificate program.

Why this course?

Industry Demand Relevance
85% of UK consumers say they would pay more for a better customer experience. Improving customer service through feedback can lead to increased customer satisfaction and loyalty.
UK businesses lose £37 billion annually due to poor customer service. Enhancing customer service skills can help businesses retain customers and increase revenue.
The Advanced Skill Certificate in Improving Customer Services through Feedback is crucial in meeting the high demand for exceptional customer service in the UK market. With 85% of UK consumers willing to pay more for better customer experiences, businesses can benefit greatly from investing in training their staff to provide top-notch service. Additionally, the staggering £37 billion lost annually by UK businesses due to poor customer service highlights the importance of improving customer service skills to retain customers and boost revenue. By focusing on feedback and implementing strategies to enhance customer service, businesses can gain a competitive edge and build long-lasting relationships with their customers.

Who should enrol in Advanced Skill Certificate in Improving Customer Services through Feedback ?

This course is designed for professionals in the UK who are looking to enhance their customer service skills through effective feedback strategies. Whether you work in retail, hospitality, or any other customer-facing industry, this course will provide you with the tools and techniques needed to improve customer satisfaction and loyalty.

According to a survey by PwC, 73% of UK consumers say that friendly customer service representatives can make them fall in love with a brand.
Research from Harvard Business Review shows that increasing customer retention rates by just 5% can lead to a 25-95% increase in profits.
A study by Zendesk found that 42% of UK customers are willing to pay more for a product or service if they receive excellent customer service.

By enrolling in this course, you will learn how to gather and analyze customer feedback, implement changes based on that feedback, and ultimately create a more positive and engaging customer experience. Take your customer service skills to the next level and drive business success with our Advanced Skill Certificate in Improving Customer Services through Feedback.