Advanced Skill Certificate in IT Service Desk Administration

Saturday, 11 January 2025 07:43:51

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Our Advanced Skill Certificate in IT Service Desk Administration is designed to equip learners with the essential knowledge and skills needed to excel in today's fast-paced digital world. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience. With a focus on theoretical concepts and practical applications, students will gain a deep understanding of IT service desk administration without the need for case studies or practicals. Whether you are a beginner looking to start a career in IT or a seasoned professional seeking to enhance your skills, this course is perfect for anyone looking to thrive in the dynamic digital landscape.

This Advanced Skill Certificate in IT Service Desk Administration is designed for individuals seeking to enhance their expertise in managing IT service desk operations. Through a comprehensive curriculum, students will develop advanced skills in troubleshooting technical issues, optimizing service delivery processes, and providing exceptional customer support. Topics covered include incident management, problem resolution, service level agreements, and ITIL best practices. With hands-on training and real-world case studies, participants will gain practical experience in handling complex IT service desk scenarios. This program is ideal for IT professionals looking to advance their careers in service desk administration. Take your skills to the next level with this intensive certificate program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Desk Fundamentals
• IT Service Desk Tools and Technologies
• Incident Management
• Problem Management
• Change Management
• Service Level Management
• ITIL Framework
• Customer Service Skills
• Communication Skills
• IT Service Desk Best Practices

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

IT Service Desk Analyst
Technical Support Specialist
Help Desk Technician
Desktop Support Technician
IT Support Specialist
Service Desk Coordinator
IT Service Desk Manager

Key facts about Advanced Skill Certificate in IT Service Desk Administration

- Gain expertise in IT Service Desk Administration through our Advanced Skill Certificate program
- Learn essential skills such as incident management, problem resolution, and customer service
- Develop proficiency in ITIL framework and best practices for efficient service delivery
- Acquire hands-on experience in managing IT service requests and incidents
- Enhance your communication and interpersonal skills to excel in customer-facing roles
- Industry-relevant curriculum designed to meet the demands of the IT service desk sector
- Benefit from practical training and real-world scenarios to prepare you for the workforce
- Unique focus on troubleshooting techniques and service desk operations for comprehensive learning
- Join a community of IT professionals and expand your network for future career opportunities
- Elevate your IT service desk administration skills and advance your career in the tech industry.

Why this course?

Industry Demand Relevance
The IT service desk industry in the UK is growing rapidly, with a projected 15% increase in job opportunities over the next 5 years. The Advanced Skill Certificate in IT Service Desk Administration equips professionals with the necessary skills to excel in this competitive field.
The average salary for IT service desk administrators in the UK is £25,000 per year, with opportunities for advancement and higher pay. Employers value professionals with specialized training in IT service desk administration, making this certificate highly relevant in the job market.

Who should enrol in Advanced Skill Certificate in IT Service Desk Administration ?

This course is designed for individuals who are looking to advance their career in IT Service Desk Administration. Whether you are already working in the field or looking to transition into this role, this course will provide you with the advanced skills and knowledge needed to excel in the industry.

Over 80% of IT professionals in the UK believe that advanced skills in IT Service Desk Administration are essential for career growth.
The demand for IT Service Desk Administrators in the UK is expected to grow by 10% over the next 5 years.
Individuals with advanced skills in IT Service Desk Administration earn on average 20% more than those with basic skills.

By enrolling in this course, you will be equipped with the tools and expertise to stand out in a competitive job market and advance your career in IT Service Desk Administration.