Advanced Skill Certificate in Global Customer Service Management

Sunday, 22 December 2024 10:49:09

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Skill Certificate in Global Customer Service Management is designed to equip learners with the essential knowledge and skills needed to excel in today's dynamic digital landscape. This comprehensive course offers flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer service management at their own pace.

Through a curriculum focused on global customer service strategies and best practices, students will develop a deep understanding of how to effectively engage with customers across different cultures and channels. With no case studies or practicals involved, this course provides a streamlined learning experience that is both informative and convenient.

Enhance your expertise in global customer service management with our Advanced Skill Certificate program. Dive deep into strategies for delivering exceptional customer experiences across diverse cultures and markets. Develop advanced communication skills, conflict resolution techniques, and leadership abilities to effectively manage international customer service teams. Gain insights into customer behavior trends, service innovation, and technology integration for optimizing customer satisfaction and loyalty. Our comprehensive curriculum is designed to equip you with the skills and knowledge needed to excel in the fast-paced world of global customer service. Elevate your career and make a lasting impact on your organization with this specialized certificate.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Global Customer Service Strategies
• Cross-Cultural Communication in Customer Service
• Customer Relationship Management
• Service Quality Management
• Technology in Customer Service
• Complaint Handling and Conflict Resolution
• Global Service Standards and Compliance
• Leadership in Customer Service
• Data Analysis for Customer Service Improvement
• Managing Customer Service Teams

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Experience Manager
Global Service Delivery Specialist
Customer Success Director
International Customer Support Manager
Client Relations Supervisor
Global Account Manager
Customer Service Operations Analyst

Key facts about Advanced Skill Certificate in Global Customer Service Management

- Develop advanced skills in global customer service management through this certificate program
- Gain expertise in handling diverse customer needs and expectations
- Learn strategies for building strong customer relationships and loyalty
- Acquire knowledge in managing customer service teams effectively
- Understand the importance of cultural awareness and communication in global customer service
- Industry-relevant curriculum designed to meet the demands of the global market
- Practical insights and case studies from experienced industry professionals
- Interactive learning environment to enhance practical skills and knowledge
- Networking opportunities with professionals in the customer service industry
- Enhance your career prospects and stand out in the competitive job market with this specialized certificate program.

Why this course?

Industry Demand Relevance
The UK customer service industry is worth £8.8 billion, with a projected growth of 3.6% annually. Global customer service management skills are essential for businesses operating in a competitive market.
Over 70% of customers are willing to pay more for better customer service. Advanced skills in customer service management can lead to increased customer satisfaction and loyalty.
Companies with strong customer service strategies achieve a 60% higher profit margin than their competitors. Professionals with a Global Customer Service Management certificate are in high demand, commanding higher salaries.

Who should enrol in Advanced Skill Certificate in Global Customer Service Management ?

This course is designed for professionals in the UK who are looking to enhance their skills in global customer service management. Whether you are a customer service manager, team leader, or aspiring to advance in your career, this course will provide you with the advanced skills and knowledge needed to excel in the competitive global market.

According to a survey by PwC, 73% of UK consumers say that customer experience plays a key role in their purchasing decisions.
Research by Accenture found that 89% of UK customers get frustrated when they have to repeat their issues to multiple customer service representatives.
With the rise of e-commerce, UK businesses are facing increasing competition from global companies, making it essential to have strong customer service management skills.

By enrolling in this course, you will learn how to effectively manage customer service teams, implement global customer service strategies, and enhance customer satisfaction. Take your career to the next level with the Advanced Skill Certificate in Global Customer Service Management.