Advanced Skill Certificate in Customer Service Skills for Employment

Sunday, 22 December 2024 10:01:25

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Skill Certificate in Customer Service Skills for Employment is designed to equip learners with the essential knowledge and skills needed to succeed in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their customer service skills at their own pace.

With a focus on practical applications and real-world scenarios, students will develop the expertise needed to excel in various customer service roles. Whether you are looking to advance your career or enter a new field, this course will provide you with the tools you need to thrive in the competitive job market.

Enhance your customer service skills with our Advanced Skill Certificate program. Dive deep into effective communication strategies, conflict resolution techniques, and customer relationship management. Develop your problem-solving abilities and learn how to exceed customer expectations. Our hands-on training will equip you with the tools needed to excel in a variety of industries. Gain practical experience through real-world simulations and case studies. Elevate your career prospects and stand out in the competitive job market. Join us and take your customer service skills to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Fundamentals
• Effective Communication Techniques
• Conflict Resolution Strategies
• Building Customer Relationships
• Problem-Solving Skills
• Time Management in Customer Service
• Handling Difficult Customers
• Service Recovery Strategies
• Cultural Sensitivity in Customer Service
• Technology in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative
Customer Success Manager
Client Relations Specialist
Technical Support Specialist
Call Center Supervisor
Customer Experience Manager

Key facts about Advanced Skill Certificate in Customer Service Skills for Employment

- Develop advanced customer service skills through practical training and real-world scenarios
- Gain expertise in handling customer inquiries, resolving complaints, and building strong relationships
- Enhance communication, problem-solving, and conflict resolution abilities
- Acquire knowledge of industry best practices and customer service standards
- Improve employability and career prospects in various sectors such as retail, hospitality, and call centers
- Stand out to employers with a specialized certificate showcasing your advanced customer service skills
- Benefit from personalized feedback and guidance from experienced industry professionals
- Access to job placement assistance and networking opportunities for career advancement
- Interactive and engaging learning environment to maximize skill development and retention
- Practical assessments and simulations to apply learned skills in real-world scenarios
- Flexible scheduling options to accommodate diverse learner needs and preferences
- Join a community of like-minded individuals dedicated to mastering customer service excellence.

Why this course?

Industry Demand Relevance
In the UK, the customer service industry is growing rapidly, with over 2.7 million people employed in customer service roles. Employers are increasingly seeking candidates with advanced customer service skills to meet the rising expectations of consumers.
The average salary for a customer service representative in the UK is £20,000 per year, with opportunities for advancement and higher pay with advanced skills. Having an Advanced Skill Certificate in Customer Service Skills can make job seekers more competitive in the market and increase their earning potential.

Who should enrol in Advanced Skill Certificate in Customer Service Skills for Employment ?

This course is designed for individuals looking to enhance their customer service skills and excel in the competitive job market. Whether you are a recent graduate seeking employment or a professional aiming to advance in your career, this advanced skill certificate will equip you with the necessary tools to succeed in the customer service industry. According to a survey conducted by the UK Commission for Employment and Skills, 85% of employers believe that customer service skills are essential for business success. Additionally, research by the Institute of Customer Service shows that 70% of customers are willing to spend more with companies that provide excellent customer service. By enrolling in this course, you will learn how to effectively communicate with customers, handle challenging situations, and build long-lasting relationships. With a focus on practical skills and real-world scenarios, you will be prepared to meet the demands of today's customer-centric market. Join us and take your customer service skills to the next level!
85% of employers believe customer service skills are essential for business success
70% of customers are willing to spend more with companies that provide excellent customer service