Advanced Skill Certificate in Customer Relationship Management in Facilities Services

Sunday, 22 December 2024 09:31:30

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Skill Certificate in Customer Relationship Management in Facilities Services is designed to equip learners with the essential knowledge and skills needed for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer relationship management within the facilities services industry. With a focus on theoretical concepts and practical applications, students will develop a deep understanding of how to effectively manage customer relationships in a digital environment. Join us and take your career to the next level with our comprehensive and convenient online program.

Enhance your expertise in customer relationship management within the facilities services industry with our Advanced Skill Certificate program. Dive deep into strategies for building strong client relationships, resolving conflicts, and exceeding customer expectations. Develop advanced communication skills, learn to anticipate client needs, and master the art of delivering exceptional service. Our comprehensive curriculum covers key topics such as client retention, service recovery, and customer satisfaction measurement. Taught by industry experts, this program will equip you with the tools and knowledge needed to excel in a competitive market. Elevate your career and stand out as a leader in customer relationship management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Advanced Communication Skills
• Customer Service Strategies
• Conflict Resolution in Customer Service
• Data Analysis for Customer Relationship Management
• Technology Tools for Customer Relationship Management
• Customer Retention Strategies
• Managing Customer Feedback
• Leadership in Customer Service
• Ethics in Customer Relationship Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager
Facilities Services Coordinator
Client Services Manager
Facilities Operations Supervisor
Customer Experience Specialist
Facilities Account Manager
Service Delivery Manager

Key facts about Advanced Skill Certificate in Customer Relationship Management in Facilities Services

- Gain expertise in customer relationship management in facilities services
- Develop skills in handling customer inquiries, complaints, and feedback
- Learn to build strong relationships with clients and stakeholders
- Understand the importance of customer satisfaction and retention
- Acquire knowledge of industry best practices and trends
- Enhance communication and problem-solving abilities
- Practical training to apply learned concepts in real-world scenarios
- Industry-relevant curriculum designed by experts in the field
- Unique focus on customer service within facilities management sector
- Prepare for roles in customer service, account management, and client relations
- Elevate your career prospects in the facilities services industry.

Why this course?

Industry Demand Relevance
The facilities services industry in the UK is growing rapidly, with a projected market size of £117 billion by 2025. Customer relationship management is crucial in this industry, as it directly impacts customer satisfaction and retention rates.
Companies that prioritize customer relationship management see a 60% higher profit margin compared to those that do not. Having advanced skills in CRM can lead to higher job opportunities and salary potential in the facilities services sector.

Overall, obtaining an Advanced Skill Certificate in Customer Relationship Management in Facilities Services is essential for professionals looking to excel in this industry and meet the increasing demand for skilled CRM specialists.

Who should enrol in Advanced Skill Certificate in Customer Relationship Management in Facilities Services?

This course is designed for professionals in the facilities services industry who are looking to enhance their skills in customer relationship management. Whether you are a facilities manager, customer service representative, or work in a related role, this course will provide you with advanced techniques and strategies to effectively manage customer relationships.

Over 80% of UK consumers say that customer service is a key factor in deciding whether to do business with a company.
Nearly 70% of customers are willing to pay more for a product or service if they receive excellent customer service.
Customer retention rates are 18% higher when companies engage with customers through multiple channels.

By completing this course, you will gain the skills and knowledge needed to deliver exceptional customer service, build strong relationships with clients, and ultimately drive business growth. Whether you are looking to advance your career or improve customer satisfaction within your organization, this course is for you.