Advanced Skill Certificate in Customer Relationship Management for Global Business

Wednesday, 17 September 2025 10:32:15

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for global businesses to manage and analyze customer interactions.

With the Advanced Skill Certificate in Customer Relationship Management for Global Business, you'll gain the skills to effectively manage customer relationships, identify new business opportunities, and drive revenue growth.

Designed for professionals looking to enhance their CRM skills, this program covers topics such as data analysis, sales strategy, and customer service best practices.

By the end of the program, you'll be able to:

analyze customer data to inform business decisions

develop and implement effective sales strategies

provide exceptional customer service

improve customer retention and loyalty

Take the first step towards becoming a CRM expert and start your journey today!

Customer Relationship Management is a vital skill for any global business professional. This Advanced Skill Certificate course equips you with the knowledge and tools to build strong relationships with customers, leading to increased loyalty, retention, and revenue growth. By mastering Customer Relationship Management, you'll gain a competitive edge in the market and unlock new career opportunities. Key benefits include improved communication, enhanced customer experience, and data-driven decision making. Unique features of the course include interactive modules, real-world case studies, and access to a global network of professionals. Career prospects are vast, with roles in sales, marketing, and customer success.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Customer Relationship Management (CRM) Fundamentals •
• Global Market Analysis and Research •
• Building and Maintaining Customer Relationships •
• Effective Communication Strategies for CRM •
• Data Analysis and Interpretation in CRM •
• CRM Software Selection and Implementation •
• Managing Customer Expectations and Feedback •
• International Business Etiquette and Cultural Awareness •
• Advanced CRM Techniques for Sales and Marketing •
• Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Skill Certificate in Customer Relationship Management for Global Business

The Advanced Skill Certificate in Customer Relationship Management for Global Business is a comprehensive program designed to equip learners with the skills required to manage customer relationships effectively in a global business environment.
This program focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide them with tailored solutions to increase customer satisfaction and loyalty.
Upon completion of the program, learners will be able to analyze customer data, develop targeted marketing strategies, and implement effective customer service processes to drive business growth and revenue.
The program covers a range of topics including customer relationship management, global marketing, and cross-cultural communication, ensuring that learners have a deep understanding of the complexities of managing customer relationships in a global business context.
The duration of the program is typically 12 weeks, with learners required to complete a series of assignments and projects to demonstrate their knowledge and skills.
The program is highly relevant to the customer relationship management industry, with a focus on teaching learners how to use CRM software and tools to manage customer data, track interactions, and analyze customer behavior.
Learners who complete the Advanced Skill Certificate in Customer Relationship Management for Global Business will be able to apply their knowledge and skills in a variety of roles, including customer service manager, marketing manager, and business development manager.
The program is designed to be flexible, with learners able to complete the program at their own pace and on their own schedule, making it ideal for working professionals and entrepreneurs who want to upskill and reskill in the field of customer relationship management.
Overall, the Advanced Skill Certificate in Customer Relationship Management for Global Business is a valuable program that provides learners with the skills and knowledge required to succeed in the customer relationship management industry.

Why this course?

Advanced Skill Certificate in Customer Relationship Management is a highly sought-after credential for global businesses in today's market. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. In fact, a study by the Association of British Insurers (ABI) found that 60% of UK businesses have invested in CRM systems, with 40% of those investments being made in the past two years.
Year Investment in CRM
2019 30%
2020 40%
2021 50%
2022 60%

Who should enrol in Advanced Skill Certificate in Customer Relationship Management for Global Business?

Customer Relationship Management (CRM) professionals are in high demand globally, with the UK alone having over 140,000 CRM professionals, according to a recent survey by the Chartered Institute of Marketing.
This Advanced Skill Certificate in Customer Relationship Management for Global Business is ideal for individuals seeking to enhance their skills in areas such as sales, marketing, and customer service, with 71% of UK businesses reporting that CRM software has improved their sales performance, as stated by a report by Salesforce.
Those with experience in customer-facing roles, such as account managers, sales representatives, and customer success managers, will benefit from this course, which covers topics like data analysis, lead generation, and relationship management.
Professionals looking to advance their careers in the UK can expect a salary increase of up to 15% by acquiring skills in CRM, with the average salary for a CRM professional in the UK being £43,000 per annum, according to Indeed.