Who should enrol in Advanced Skill Certificate in Crisis Management in Hotel Industry?
This course is designed for professionals in the hotel industry who are looking to enhance their crisis management skills and stay ahead in a competitive market. Whether you are a hotel manager, operations manager, or part of the guest services team, this course will provide you with the advanced skills needed to effectively handle crises and maintain the reputation of your hotel.
Over 70% of hotel guests expect a response to their online review within 3 days. |
60% of hotel guests say that how a hotel responds to a crisis influences their decision to book. |
Nearly 80% of hotel guests consider cleanliness and safety as top priorities when choosing a hotel. |
45% of hotel guests have changed their travel plans due to a negative experience at a hotel. |
By enrolling in this course, you will learn how to effectively communicate with guests during a crisis, implement crisis management strategies, and mitigate potential risks to your hotel's reputation. Stay competitive in the industry and ensure your hotel is prepared to handle any crisis situation with confidence.