Advanced Certificate in Professional Customer Service Skills

Friday, 04 April 2025 13:37:05

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Certificate in Professional Customer Service Skills is designed to equip learners with the essential knowledge and skills needed to excel in today's fast-paced digital world. This comprehensive course offers flexibility and accessibility for students worldwide, allowing them to enhance their customer service expertise at their own pace.

Through a combination of theoretical concepts and practical applications, students will develop a deep understanding of customer service best practices and strategies. Upon completion, graduates will be well-prepared to navigate the challenges of the modern business landscape and deliver exceptional customer experiences.

Enhance your customer service skills with our Advanced Certificate program. Dive deep into strategies for building strong customer relationships, handling difficult situations with ease, and exceeding expectations. Develop your communication, problem-solving, and conflict resolution abilities to become a top-notch customer service professional. Our expert instructors will guide you through real-world scenarios and provide valuable feedback to help you excel in any customer-facing role. Join us and take your customer service skills to the next level!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Relationship Management
• Effective Communication Skills
• Conflict Resolution and Problem Solving
• Service Recovery Strategies
• Managing Customer Expectations
• Building Customer Loyalty
• Cultural Sensitivity and Diversity in Customer Service
• Technology and Customer Service
• Leadership in Customer Service
• Ethics in Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Manager
Customer Experience Specialist
Client Relations Coordinator
Customer Support Supervisor
Customer Success Manager
Customer Service Trainer

Key facts about Advanced Certificate in Professional Customer Service Skills

- The Advanced Certificate in Professional Customer Service Skills equips individuals with advanced skills to excel in customer service roles
- Participants will learn effective communication techniques, conflict resolution strategies, and customer relationship management
- This program is highly relevant to industries such as retail, hospitality, and call centers
- Unique features include real-life case studies, role-playing exercises, and personalized feedback
- Upon completion, learners will demonstrate improved customer satisfaction, increased customer loyalty, and enhanced problem-solving abilities
- The course is designed to enhance professionalism, empathy, and problem-solving skills in customer service interactions
- Participants will gain a competitive edge in the job market and be better equipped to handle challenging customer situations.

Why this course?

Industry Demand Relevance
According to the UK Commission for Employment and Skills, the customer service sector is expected to grow by 5% by 2025, creating over 30,000 new jobs. Customer service skills are essential in all industries, with 93% of customers more likely to make repeat purchases with companies who offer excellent customer service.
The average salary for a customer service manager in the UK is £30,000 per year, with opportunities for career progression and higher earning potential. Employers value employees with advanced customer service skills, leading to increased job opportunities and higher salaries.

Who should enrol in Advanced Certificate in Professional Customer Service Skills ?

This course is designed for individuals who are looking to enhance their customer service skills and advance their career in the field. Whether you are already working in customer service or looking to break into the industry, this course will provide you with the necessary tools and knowledge to excel in your role.

Over 80% of UK consumers say that customer service is a key factor in deciding whether to do business with a company.
Nearly 70% of customers are willing to spend more with companies that provide excellent customer service.
Customer service representatives in the UK earn an average salary of £20,000 per year.

By enrolling in this course, you will learn how to effectively communicate with customers, handle difficult situations, and build long-lasting relationships. Whether you are looking to improve your current skills or start a new career path, this course is perfect for anyone who wants to excel in the field of customer service.