Advanced Certificate in Leveraging Social Media in Contact Centres

Wednesday, 22 January 2025 22:31:48

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Certificate in Leveraging Social Media in Contact Centres is designed to equip learners with the essential knowledge and skills needed to thrive in today's digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a comprehensive curriculum, students will gain a deep understanding of how to effectively utilize social media in contact centre operations, enhancing customer engagement and satisfaction.
Join us to stay ahead of the curve and elevate your career in the fast-paced world of contact centres.

Enhance your contact centre's customer engagement strategies with our Advanced Certificate in Leveraging Social Media. This comprehensive course delves into the latest trends and best practices for utilizing social platforms to drive customer satisfaction and loyalty. Learn how to effectively manage customer interactions, monitor brand reputation, and leverage data analytics to optimize performance. Our expert instructors will guide you through hands-on exercises and case studies to deepen your understanding of social media's impact on contact centre operations. Elevate your skills and stay ahead of the competition in this dynamic digital landscape. Enroll today and revolutionize your contact centre's social media presence!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Social Media in Contact Centres
• Social Media Monitoring and Analysis
• Customer Engagement Strategies
• Crisis Management in Social Media
• Social Media Metrics and KPIs
• Social Media Tools and Technologies
• Social Media Policy Development
• Social Media Customer Service Best Practices
• Social Media Campaign Planning and Execution
• Social Media Trends and Future Outlook

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Social Media Manager
Customer Experience Specialist
Digital Marketing Coordinator
Contact Centre Supervisor
Social Media Analyst
Customer Service Representative

Key facts about Advanced Certificate in Leveraging Social Media in Contact Centres

- Gain practical skills in utilizing social media for customer service in contact centers
- Learn strategies to enhance customer engagement and satisfaction through social media platforms
- Understand how to effectively manage online interactions and resolve issues in real-time
- Develop expertise in monitoring social media trends and analyzing customer feedback
- Acquire knowledge on integrating social media tools into contact center operations
- Industry-relevant training to meet the growing demand for social media customer service
- Enhance job prospects and career advancement opportunities in contact center management
- Unique focus on leveraging social media specifically for contact center environments
- Practical exercises and case studies to apply theoretical knowledge in real-world scenarios
- Interactive learning environment with industry-experienced instructors
- Stay updated on the latest trends and best practices in social media customer service
- Elevate customer service standards and drive business growth through effective social media utilization
- Join a network of professionals in the contact center industry to exchange insights and experiences.

Why this course?

Statistics Importance
70% of customers prefer to engage with businesses through social media.
£1.3 billion is the estimated annual cost of poor customer service in the UK.
90% of companies see improved customer satisfaction after implementing social media strategies.
The Advanced Certificate in Leveraging Social Media in Contact Centres is crucial due to the increasing industry demand for effective social media customer service. With 70% of customers preferring social media engagement, businesses need skilled professionals to manage these interactions. The estimated £1.3 billion annual cost of poor customer service in the UK highlights the financial impact of neglecting social media channels. Companies that implement social media strategies see a 90% improvement in customer satisfaction, emphasizing the relevance of this certification in enhancing customer experience and loyalty. By equipping contact centre staff with advanced social media skills, businesses can meet customer expectations and drive positive outcomes.

Who should enrol in Advanced Certificate in Leveraging Social Media in Contact Centres?

This course is designed for contact centre professionals looking to enhance their skills in leveraging social media to improve customer service and engagement. Whether you are a contact centre manager, team leader, or customer service representative, this advanced certificate will provide you with the knowledge and tools needed to excel in today's digital age. Statistics show that social media is a crucial channel for customer service in the UK, with 63% of customers expecting companies to offer customer service through social media platforms. Additionally, 71% of consumers who have had a positive experience with a brand on social media are likely to recommend it to others. By enrolling in this course, you will learn how to effectively use social media to resolve customer issues, build brand loyalty, and drive customer satisfaction. With a focus on practical strategies and real-world case studies, you will gain the skills needed to succeed in the fast-paced world of social media customer service. | Statistic | Percentage | |-----------------------------------------|------------| | Customers expecting social media service| 63% | | Customers likely to recommend after positive experience| 71% |