Advanced Certificate in Customer Service in Health and Social Care Management

Monday, 15 September 2025 13:12:59

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service in Health and Social Care Management


Deliver exceptional care with confidence by earning an Advanced Certificate in Customer Service in Health and Social Care Management. This course is designed for healthcare professionals who want to enhance their skills in providing high-quality customer service.

Learn how to effectively communicate with patients, families, and colleagues to deliver personalized care and improve patient satisfaction.


Gain expertise in conflict resolution, empathy, and cultural sensitivity to build strong relationships with diverse patient groups. Develop a deeper understanding of the importance of customer service in healthcare settings.

By the end of this course, you'll be equipped with the knowledge and skills to provide exceptional customer service, leading to improved patient outcomes and a more positive experience for all stakeholders.


Take the first step towards exceptional customer service in healthcare and explore this Advanced Certificate program today to elevate your career and make a meaningful difference in the lives of your patients and colleagues.

Customer Service is at the heart of effective health and social care management, and our Advanced Certificate in Customer Service in Health and Social Care Management will equip you with the skills to deliver exceptional service. By mastering the art of customer service, you'll enhance patient satisfaction, build trust, and drive business growth. This course offers unique features such as expert-led training, real-world case studies, and a supportive learning environment. You'll gain key benefits including improved communication skills, conflict resolution techniques, and a deeper understanding of customer needs. With career prospects in high demand, this course is perfect for those looking to advance their careers in healthcare management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication in Health and Social Care Management • Customer Relationship Management in Healthcare • Conflict Resolution and De-escalation Techniques • Cultural Competence and Diversity Awareness in Customer Service • Empathy and Active Listening Skills in Healthcare • Health and Social Care Policy and Legislation • Managing Complaints and Feedback in Healthcare Settings • Quality Assurance and Quality Improvement in Customer Service • Time Management and Prioritization in Healthcare Environments • Working with Diverse Client Groups in Health and Social Care

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Service in Health and Social Care Management

The Advanced Certificate in Customer Service in Health and Social Care Management is a specialized program designed to equip learners with the skills and knowledge required to deliver exceptional customer service in the healthcare sector.
This course focuses on developing the ability to provide high-quality customer service, manage customer relationships, and resolve conflicts in a professional manner.
Upon completion of the program, learners will be able to demonstrate the following learning outcomes:
- Understand the importance of customer service in health and social care management
- Develop effective communication and interpersonal skills to engage with customers
- Apply problem-solving and conflict resolution techniques to resolve customer complaints
- Demonstrate an understanding of the principles of customer service in health and social care management
The duration of the Advanced Certificate in Customer Service in Health and Social Care Management is typically 12-18 months, depending on the institution and the learner's prior experience.
The program is highly relevant to the healthcare industry, as it addresses the growing need for customer service professionals who can provide exceptional care to patients and their families.
By completing this course, learners can enhance their career prospects in health and social care management, and demonstrate their commitment to delivering high-quality customer service in the sector.
The Advanced Certificate in Customer Service in Health and Social Care Management is also beneficial for those looking to transition into a customer-facing role in the healthcare industry, or for those seeking to upskill and reskill in their current role.
Overall, the Advanced Certificate in Customer Service in Health and Social Care Management is an excellent choice for individuals who want to develop the skills and knowledge required to succeed in the healthcare sector.

Why this course?

Advanced Certificate in Customer Service in Health and Social Care Management holds significant importance in today's market, particularly in the UK. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employers believe that customer service skills are essential for success in the health and social care sector. Moreover, a report by the National Health Service (NHS) states that 60% of patients are more likely to return to a healthcare provider who has provided excellent customer service.
UK Statistics Percentage
Employers' perception of customer service skills 75%
Patients' likelihood of returning to a healthcare provider 60%

Who should enrol in Advanced Certificate in Customer Service in Health and Social Care Management?

Ideal Audience for Advanced Certificate in Customer Service in Health and Social Care Management Are you a healthcare professional looking to enhance your customer service skills? Do you want to improve patient satisfaction and experience in the UK's National Health Service (NHS)?
Key Characteristics: You should be a healthcare professional working in the NHS, social care, or private sector, with at least 2 years of experience in customer-facing roles. You should also possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Career Goals: By completing this Advanced Certificate, you can enhance your career prospects and move into senior customer service roles, such as a Customer Service Manager or a Team Leader. You can also improve your job satisfaction and contribute to delivering high-quality patient care in the UK's healthcare system.
Relevant Statistics: In the UK, the NHS employs over 1.3 million staff, with customer service being a critical aspect of patient care. By developing your customer service skills, you can contribute to improving patient satisfaction rates, which have been shown to increase by up to 15% when staff receive effective training and support.