Advanced Certificate in Customer Service in Facilities Management

Friday, 04 April 2025 13:26:49

International applicants and their qualifications are accepted

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Overview

Overview

Our Advanced Certificate in Customer Service in Facilities Management is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to enhance their expertise in customer service within the facilities management sector.

Through a comprehensive curriculum, students will gain a deep understanding of customer service principles and strategies, enabling them to effectively manage client relationships and exceed expectations. With no case studies or practicals involved, this program focuses on theoretical concepts and practical applications, ensuring learners are well-prepared for the challenges of the modern business environment.

Enhance your expertise in customer service within the dynamic field of facilities management with our Advanced Certificate program. Dive deep into strategies for delivering exceptional service, managing client relationships, and resolving complex issues. Develop your leadership skills and learn how to optimize facility operations to exceed customer expectations. Our comprehensive curriculum covers topics such as communication, problem-solving, and quality assurance. Taught by industry professionals, this program offers hands-on experience and practical knowledge to propel your career forward. Join us and become a sought-after professional in the facilities management industry.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Strategies in Facilities Management
• Communication Skills for Customer Service Professionals
• Conflict Resolution and Problem-Solving in Facilities Management
• Service Excellence in Facilities Management
• Managing Customer Expectations in Facilities Management
• Technology and Innovation in Customer Service
• Leadership and Team Management in Facilities Management
• Quality Assurance and Continuous Improvement in Customer Service
• Health and Safety in Facilities Management
• Financial Management for Customer Service Professionals

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Facilities Manager
Customer Service Manager
Facilities Coordinator
Customer Experience Specialist
Facilities Operations Supervisor
Customer Support Analyst
Facilities Maintenance Technician

Key facts about Advanced Certificate in Customer Service in Facilities Management

- Gain practical skills in customer service within the facilities management industry
- Learn to effectively manage customer interactions and resolve issues
- Understand the importance of customer satisfaction and retention
- Develop communication and problem-solving abilities
- Acquire knowledge of industry-specific best practices
- Enhance your career prospects in facilities management
- Benefit from a curriculum designed by industry experts
- Access to real-world case studies and scenarios
- Interactive learning environment with industry-relevant content
- Join a community of professionals in the facilities management sector
- Elevate your customer service skills for success in the industry.

Why this course?

The Advanced Certificate in Customer Service in Facilities Management is crucial in meeting the growing demand for skilled professionals in the facilities management industry. According to the British Institute of Facilities Management (BIFM), the UK facilities management market is worth over £120 billion annually, with a projected growth rate of 2.5% per year. Employers are increasingly seeking candidates with specialized skills in customer service to enhance client satisfaction and retention. A survey by the Institute of Customer Service found that 86% of customers are willing to pay more for better customer service, highlighting the importance of trained professionals in this field. The table below illustrates the increasing demand for customer service skills in facilities management: | Statistics | Figures | |--------------------------------------|---------------------------| | Annual UK FM market value | £120 billion | | Projected growth rate | 2.5% per year | | Percentage of customers willing to pay more for better service | 86% | By obtaining an Advanced Certificate in Customer Service in Facilities Management, individuals can position themselves as valuable assets in this competitive industry, meeting the needs of both employers and clients effectively.

Who should enrol in Advanced Certificate in Customer Service in Facilities Management?

This course is designed for individuals who are looking to advance their career in customer service within the facilities management industry. Whether you are already working in facilities management or looking to transition into this field, this course will provide you with the necessary skills and knowledge to excel in customer service roles.

According to a survey by the Institute of Customer Service, 76% of UK consumers say customer service is a key factor in their choice of loyalty to a brand.
The facilities management industry in the UK is projected to grow by 2.9% annually, creating more opportunities for skilled customer service professionals.
Research shows that 89% of customers have stopped doing business with a company after experiencing poor customer service.

By enrolling in the Advanced Certificate in Customer Service in Facilities Management, you will be equipped to meet the growing demand for exceptional customer service in the facilities management sector and enhance your career prospects.