Advanced Certificate in Customer Relationship Management in Health and Social Care

Monday, 06 January 2025 15:51:35

International applicants and their qualifications are accepted

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Overview

Overview

The Advanced Certificate in Customer Relationship Management in Health and Social Care is designed to equip learners with essential knowledge and skills for success in today's digital landscape. This course offers flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
With a focus on customer relationship management in the healthcare and social care sectors, this program provides a comprehensive understanding of how to effectively engage and retain clients.
No case studies or practicals are involved, making it ideal for busy professionals looking to enhance their expertise in customer relationship management. Enroll today to take your career to the next level!

Enhance your skills in customer relationship management within the dynamic health and social care industry with our Advanced Certificate program. Dive deep into strategies for building strong connections with patients, clients, and stakeholders to drive positive outcomes and improve overall satisfaction. Through interactive case studies and real-world simulations, you will develop a comprehensive understanding of effective communication, conflict resolution, and client retention techniques. Our expert instructors will guide you through the latest trends and best practices in CRM, empowering you to excel in a competitive market. Elevate your career and make a lasting impact on the well-being of others with this specialized certification.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management in Health and Social Care
• Understanding Customer Needs and Expectations
• Building and Maintaining Customer Relationships
• Communication Strategies for Effective Customer Engagement
• Managing Customer Feedback and Complaints
• Implementing Customer Relationship Management Systems
• Ethical Considerations in Customer Relationship Management
• Measuring and Evaluating Customer Satisfaction
• Developing Customer Loyalty Programs
• Crisis Management in Customer Relationships

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager
Client Services Coordinator
Patient Experience Specialist
Healthcare Advocate
Social Care Liaison Officer
Community Engagement Coordinator

Key facts about Advanced Certificate in Customer Relationship Management in Health and Social Care

- Gain specialized knowledge in customer relationship management within the health and social care sector
- Develop skills in building strong relationships with clients, patients, and stakeholders
- Understand the importance of communication and empathy in healthcare settings
- Learn strategies for resolving conflicts and managing difficult situations effectively
- Acquire knowledge of ethical considerations and confidentiality in customer interactions
- Explore the impact of customer satisfaction on organizational success
- Industry-relevant curriculum designed to meet the needs of healthcare professionals
- Practical insights and case studies to enhance real-world application of concepts
- Interactive learning environment to foster collaboration and networking opportunities
- Enhance career prospects and job performance in healthcare administration and management
- Unique focus on customer-centric approaches in the context of health and social care
- Prepare for roles such as customer service manager, patient experience coordinator, or client relations specialist
- Elevate your understanding of customer relationship management to drive positive outcomes in healthcare settings.

Why this course?

An Advanced Certificate in Customer Relationship Management in Health and Social Care is crucial in meeting the growing demand for skilled professionals in the industry. In the UK, the health and social care sector is one of the largest employers, with over 1.6 million people working in the field. According to the Office for National Statistics, the sector contributes £46.2 billion to the UK economy annually. Employers in health and social care are increasingly seeking individuals with specialized skills in customer relationship management to improve patient satisfaction and retention. A survey by the Chartered Institute of Personnel and Development found that 79% of employers in the sector prioritize customer service skills when hiring. Investing in an Advanced Certificate in Customer Relationship Management can lead to higher earning potential, with customer service managers in the UK earning an average salary of £35,000 per year. By gaining expertise in this area, professionals can enhance their career prospects and contribute to the overall success of health and social care organizations.
Sector Employment Contribution to Economy Average Salary
1.6 million £46.2 billion £35,000

Who should enrol in Advanced Certificate in Customer Relationship Management in Health and Social Care?

This course is designed for professionals working in the health and social care sector who are looking to enhance their skills in customer relationship management. Whether you are a healthcare provider, social worker, or care coordinator, this advanced certificate will equip you with the knowledge and tools to effectively engage with patients and clients. According to a survey conducted by the Care Quality Commission (CQC), 71% of people in the UK believe that good customer service is important when receiving health and social care services. By enrolling in this course, you will learn how to build strong relationships with service users, improve communication, and deliver personalized care that meets their needs. In a study by Healthwatch England, it was found that 62% of people feel that health and social care services could do more to involve them in decisions about their care. This course will teach you how to involve service users in the decision-making process, empower them to take control of their health and well-being, and ultimately improve their overall satisfaction with the care they receive. By completing the Advanced Certificate in Customer Relationship Management in Health and Social Care, you will not only enhance your professional development but also contribute to the delivery of high-quality, person-centered care in the UK. Take the next step in your career and enroll in this course today.
71% of people believe good customer service is important in health and social care
62% of people feel services could involve them more in decisions about their care