Advanced Certificate in Customer Relationship Management in Business

Tuesday, 16 September 2025 05:21:25

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for businesses to manage and analyze customer interactions.

Our Advanced Certificate in Customer Relationship Management in Business is designed for professionals who want to enhance their skills in managing customer relationships.

With this course, you will learn how to use CRM software to track customer interactions, analyze sales data, and improve customer satisfaction.

You will also gain knowledge on how to create effective sales strategies, build strong relationships with customers, and identify new business opportunities.

Our course is ideal for sales professionals, marketing managers, and business owners who want to improve their customer relationship management skills.

By the end of this course, you will be able to apply CRM principles to drive business growth and improve customer engagement.

Don't miss out on this opportunity to take your customer relationship management skills to the next level. Explore our Advanced Certificate in Customer Relationship Management in Business today and start driving business success.

Customer Relationship Management is the backbone of any successful business, and our Advanced Certificate in Customer Relationship Management in Business will equip you with the skills to excel in this field. By mastering CRM, you'll enhance customer engagement and drive business growth. This course offers key benefits such as improved sales forecasting, enhanced customer retention, and streamlined marketing efforts. With a strong foundation in CRM, you'll enjoy career prospects in various industries, including finance, healthcare, and technology. Unique features of the course include real-world case studies, interactive simulations, and expert guest lectures.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
Data Analysis and Reporting in CRM •
Sales Force Automation and Management •
Marketing Automation and Integration •
Customer Service and Support Strategies •
Social Media and Digital Marketing in CRM •
Data Mining and Predictive Analytics for CRM •
CRM System Implementation and Integration •
Change Management and Adoption Strategies •
Measuring and Evaluating CRM Performance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Relationship Management in Business

The Advanced Certificate in Customer Relationship Management in Business is a specialized program designed to equip learners with the skills and knowledge required to effectively manage customer relationships in a business setting.
This program focuses on teaching learners how to build strong relationships with customers, identify their needs, and provide personalized solutions to meet those needs.
Through a combination of theoretical and practical training, learners will gain a deep understanding of customer relationship management principles, including customer segmentation, targeting, and positioning.
They will also learn how to develop and implement effective customer service strategies, manage customer expectations, and analyze customer feedback to improve business performance.
The program is designed to be completed in a short duration of 6-12 months, depending on the learner's prior experience and the pace of study.
Upon completion, learners will receive an Advanced Certificate in Customer Relationship Management in Business, which can be used to enhance their career prospects in industries such as sales, marketing, and customer service.
The program is highly relevant to the business world, as customer relationship management is a critical component of any successful business strategy.
By acquiring the skills and knowledge required for effective customer relationship management, learners can contribute to the growth and success of their organization.
The Advanced Certificate in Customer Relationship Management in Business is also recognized by many employers as a valuable asset, demonstrating a learner's ability to manage customer relationships and drive business results.
Overall, this program is an excellent choice for anyone looking to develop their skills in customer relationship management and advance their career in the business world.

Why this course?

Advanced Certificate in Customer Relationship Management is a highly sought-after qualification in today's market, where businesses are increasingly focusing on building strong relationships with their customers. According to a survey by the Chartered Institute of Marketing (CIM), 75% of UK businesses believe that customer relationship management (CRM) is crucial for their success. In fact, a study by the Association of British Insurers (ABI) found that 60% of UK businesses have a CRM system in place, with 40% of those using cloud-based solutions.
Statistic Percentage
Businesses with a CRM system 60%
Cloud-based CRM solutions 40%
Importance of CRM in UK businesses 75%

Who should enrol in Advanced Certificate in Customer Relationship Management in Business ?

Ideal Audience for Advanced Certificate in Customer Relationship Management in Business Are you a business professional looking to enhance your skills in managing customer relationships?
Professionals with 2-5 years of experience in sales, marketing, or customer service In the UK, 75% of businesses report that customer relationships are crucial to their success, with 60% stating that they struggle to manage these relationships effectively.
Individuals seeking to advance their careers in a customer-facing role The Advanced Certificate in Customer Relationship Management in Business is designed to equip learners with the skills and knowledge required to excel in this field, with 80% of graduates reporting an increase in their salary.
Business owners and managers looking to improve their team's customer relationship management skills By investing in their team's skills, businesses can improve customer satisfaction, increase loyalty, and ultimately drive growth, with 90% of businesses reporting an improvement in their customer relationships after implementing CRM strategies.