Advanced Certificate in Customer Relationship Management and Organisational Psychology

Tuesday, 16 September 2025 06:45:01

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is at the heart of this Advanced Certificate program, focusing on building strong relationships with customers and employees.


Designed for professionals seeking to enhance their skills in CRM and Organisational Psychology, this course equips learners with the knowledge to create a positive work environment and foster effective customer relationships.


Through a combination of theoretical foundations and practical applications, learners will gain insights into human behaviour, motivation, and communication, as well as CRM strategies and tools.


By the end of the program, learners will be able to apply their knowledge to drive business success and improve organisational performance.


Are you ready to unlock the full potential of your organisation? Explore this Advanced Certificate in Customer Relationship Management and Organisational Psychology to discover how you can make a lasting impact.

Customer Relationship Management is at the heart of this Advanced Certificate course, equipping you with the skills to build strong, lasting connections with customers and colleagues alike. By combining CRM principles with organisational psychology, you'll gain a deeper understanding of human behaviour and motivation, enabling you to create a positive, productive work environment. Key benefits include improved communication, enhanced employee engagement, and increased customer satisfaction. Career prospects are vast, with roles in sales, marketing, HR, and management waiting to be filled. Unique features include interactive modules, real-world case studies, and expert guest lectures, ensuring a comprehensive learning experience.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Systems •
Organisational Psychology and Employee Engagement •
Communication Skills for Effective Customer Service •
Data Analysis and Interpretation in CRM •
Organisational Change Management and Leadership •
Customer Retention Strategies and Tactics •
Emotional Intelligence and Interpersonal Skills •
CRM Software Selection and Implementation •
Organisational Development and Performance Management •
Customer Feedback and Complaint Handling

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Customer Relationship Management and Organisational Psychology

The Advanced Certificate in Customer Relationship Management and Organisational Psychology is a comprehensive program designed to equip learners with the skills and knowledge required to excel in both customer-facing and organisational roles. This programme focuses on developing effective customer relationship management skills, including communication, negotiation, and problem-solving techniques, as well as understanding customer needs and preferences. By the end of the course, learners will be able to apply these skills in real-world scenarios to build strong relationships with customers and drive business growth. The duration of the Advanced Certificate in Customer Relationship Management and Organisational Psychology is typically 12-18 months, depending on the institution and the learner's prior experience. This allows learners to balance their studies with work or other commitments while still achieving their learning objectives. The programme is highly relevant to the customer service and sales industries, where effective customer relationship management is critical to success. Learners who complete the Advanced Certificate in Customer Relationship Management and Organisational Psychology will be well-equipped to take on leadership roles or start their own businesses, and will have a competitive edge in the job market. Throughout the programme, learners will also develop a deeper understanding of organisational psychology, including topics such as motivation, team dynamics, and conflict resolution. This will enable them to make informed decisions about how to manage their teams and create a positive work environment. By combining customer relationship management and organisational psychology, this programme provides learners with a unique set of skills that are highly valued by employers. As a result, graduates of the Advanced Certificate in Customer Relationship Management and Organisational Psychology can expect to secure high-paying jobs or start their own successful businesses.

Why this course?

Advanced Certificate in Customer Relationship Management and Organisational Psychology holds immense significance in today's market, particularly in the UK. According to a survey by the Chartered Institute of Personnel and Development (CIPD), 75% of organisations believe that effective customer relationship management (CRM) is crucial for their success. Moreover, a study by the Centre for Retail Research found that 61% of UK retailers believe that CRM is essential for improving customer satisfaction.
Statistics Percentage
Organisations that believe CRM is crucial for their success 75%
UK retailers that believe CRM is essential for improving customer satisfaction 61%

Who should enrol in Advanced Certificate in Customer Relationship Management and Organisational Psychology?

Ideal Audience for Advanced Certificate in Customer Relationship Management and Organisational Psychology This course is designed for ambitious professionals seeking to enhance their skills in customer relationship management and organisational psychology, particularly those in the UK who are looking to advance their careers in industries such as finance, healthcare, and human resources.
Key Characteristics Prospective learners should possess a strong understanding of business principles, excellent communication and interpersonal skills, and a willingness to develop their knowledge of customer relationship management and organisational psychology.
Industry Background The course is particularly relevant for professionals working in the UK's service-based industries, where customer relationship management and organisational psychology are critical components of success. According to a recent survey, 75% of UK businesses believe that effective customer relationship management is essential for driving growth and profitability.
Career Opportunities Upon completion of the course, learners can expect to enhance their career prospects in roles such as customer relationship manager, organisational development specialist, or human resources manager. In the UK, the demand for professionals with expertise in customer relationship management and organisational psychology is expected to increase by 20% over the next five years, according to the Chartered Institute of Personnel and Development.