Advanced Certificate in Customer Relationship Management and Organisational Psychology

Sunday, 22 December 2024 04:09:39

International applicants and their qualifications are accepted

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Overview

Overview

The Advanced Certificate in Customer Relationship Management and Organisational Psychology is designed to equip learners with essential knowledge and skills for success in today's dynamic digital landscape. This course provides flexibility and accessibility for students worldwide, allowing them to study at their own pace and convenience.
Through a comprehensive curriculum, students will gain a deep understanding of customer relationship management strategies and organisational psychology principles.
Upon completion, graduates will be well-prepared to navigate the complexities of modern business environments and drive success through effective customer engagement and organisational development.
Join us today and take the first step towards a rewarding career in customer relationship management and organisational psychology!

Enhance your understanding of customer relationship management and organizational psychology with our Advanced Certificate program. Dive deep into the intricacies of building strong customer relationships and creating a positive organizational culture. Learn how to effectively manage customer interactions, analyze data to improve customer satisfaction, and implement strategies to enhance employee engagement. Our expert instructors will guide you through real-world case studies and practical exercises to develop your skills in communication, leadership, and problem-solving. Take your career to the next level and become a valuable asset to any organization with our comprehensive program.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Organisational Psychology Principles
• Advanced Communication Strategies
• Customer Behaviour Analysis
• Employee Motivation and Engagement
• Conflict Resolution in the Workplace
• Leadership and Team Dynamics
• Data Analytics for CRM
• Customer Service Excellence
• Organisational Change Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Customer Relationship Manager
Organisational Psychologist
Customer Experience Specialist
Employee Engagement Consultant
Training and Development Manager
Human Resources Business Partner

Key facts about Advanced Certificate in Customer Relationship Management and Organisational Psychology

- Gain expertise in customer relationship management and organizational psychology
- Develop skills in understanding consumer behavior and enhancing customer satisfaction
- Learn strategies for building strong relationships with clients and stakeholders
- Acquire knowledge in organizational behavior and employee motivation
- Understand the impact of psychology on organizational success
- Industry-relevant curriculum designed to meet the demands of modern businesses
- Practical insights and real-world case studies for hands-on learning
- Enhance communication and interpersonal skills for effective client management
- Unique focus on the intersection of psychology and customer relations
- Prepare for roles in customer service, sales, marketing, and human resources
- Elevate your career prospects with specialized expertise in CRM and organizational psychology.

Why this course?

Statistics Importance
85% of UK consumers are willing to pay more for a better customer experience.
£37 billion is lost annually by UK businesses due to poor customer service.
67% of customers cite bad customer experience as a reason for churn.
The Advanced Certificate in Customer Relationship Management and Organisational Psychology is crucial in meeting the growing industry demand for professionals who can effectively manage customer relationships and enhance organizational performance. With 85% of UK consumers willing to pay more for better customer experience, businesses are increasingly focusing on improving their customer service strategies. The £37 billion lost annually due to poor customer service highlights the significant impact of ineffective customer relationship management. Additionally, 67% of customers cite bad customer experience as a reason for churn, emphasizing the importance of understanding organizational psychology in retaining customers. By obtaining this advanced certificate, individuals can gain the necessary skills and knowledge to address these challenges and drive business success in today's competitive market.

Who should enrol in Advanced Certificate in Customer Relationship Management and Organisational Psychology?

This course is designed for professionals who are looking to enhance their skills in customer relationship management and organizational psychology. Whether you are a marketing manager, HR specialist, or business consultant, this advanced certificate program will provide you with the knowledge and tools to excel in your role.

Over 80% of UK businesses believe that customer relationship management is a key priority for their organization. 70% of UK employees feel that their company could do more to improve employee engagement and satisfaction.
Organizations that prioritize customer relationship management are 60% more likely to exceed their revenue goals. Companies with high employee engagement are 21% more profitable than those with low engagement.

By enrolling in this course, you will gain a deeper understanding of customer behavior, employee motivation, and organizational dynamics, allowing you to drive success and growth within your company.