Advanced Certificate in Business Continuity Planning for Contact Centres

Monday, 16 February 2026 09:38:48

International applicants and their qualifications are accepted

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Overview

Overview

Business Continuity Planning for Contact Centres

Develop the skills to ensure your contact centre remains operational during disruptions with our Advanced Certificate in Business Continuity Planning for Contact Centres.

Designed for contact centre professionals, this course equips you with the knowledge to create a robust business continuity plan, mitigate risks, and maintain customer satisfaction.

Learn how to identify and assess potential disruptions, develop strategies for continuity, and implement effective communication plans.

Gain expertise in managing supply chains, IT systems, and employee well-being during crisis situations.

Enhance your career prospects and contribute to the success of your organisation with this comprehensive certification.

Start your journey to business continuity excellence today and discover how to safeguard your contact centre's future.

Business Continuity Planning is a critical component of contact centre operations, ensuring seamless service delivery during disruptions. This Advanced Certificate course equips you with the skills to design and implement effective business continuity plans, minimizing the impact of outages and ensuring customer satisfaction. Key benefits include enhanced resilience, improved communication, and increased employee confidence. Career prospects are excellent, with roles available in contact centre management, IT, and operations. Unique features of the course include interactive simulations, real-world case studies, and expert guest lectures. By completing this course, you'll gain a competitive edge in the industry and be well-equipped to handle any challenge that comes your way.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Business Continuity Planning (BCP) Framework • Risk Assessment and Identification • Business Impact Analysis (BIA) and Vulnerability Assessment • Crisis Management and Communication • Contact Centre Operations and Service Level Management • IT Disaster Recovery and Data Protection • Supply Chain Management and Logistics • Employee Training and Awareness • Business Continuity Policy and Procedure Development • Continuity Planning for Remote and Mobile Workers

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Advanced Certificate in Business Continuity Planning for Contact Centres

The Advanced Certificate in Business Continuity Planning for Contact Centres is a comprehensive training program designed to equip professionals with the necessary skills and knowledge to develop and implement effective business continuity plans in contact centre environments. This program focuses on teaching learners how to identify and mitigate potential disruptions to contact centre operations, ensuring minimal impact on customer service and business continuity. By the end of the course, learners will be able to develop a business continuity plan that aligns with industry best practices and regulatory requirements, such as GDPR and ISO 22301. The program covers a range of topics, including business continuity management, risk assessment and mitigation, communication and stakeholder management, and crisis management. Learners will also gain practical experience in developing a business continuity plan, including identifying critical business processes, assessing potential risks, and developing strategies for continuity. The Advanced Certificate in Business Continuity Planning for Contact Centres is a highly relevant and industry-recognized qualification that is in high demand among contact centre professionals. The program is designed to be completed in a short duration of 6-8 weeks, with flexible learning options available to accommodate different learning styles and schedules. Upon completion of the program, learners will receive an Advanced Certificate in Business Continuity Planning for Contact Centres, which is recognized by industry leaders and employers. The program is also aligned with industry-recognized standards, such as ISO 22301, and is designed to meet the needs of contact centre professionals who want to enhance their skills and knowledge in business continuity planning. The Advanced Certificate in Business Continuity Planning for Contact Centres is an excellent way for contact centre professionals to demonstrate their expertise and commitment to business continuity planning. With its focus on practical skills and industry-recognized standards, this program is an ideal choice for anyone looking to advance their career in contact centre management or business continuity planning.

Why this course?

Advanced Certificate in Business Continuity Planning for Contact Centres holds significant importance in today's market, particularly in the UK. According to a survey by the UK's Contact Centre Federation, 75% of contact centres experienced a disruption in service due to unforeseen events in 2020, resulting in a loss of £1.3 billion in revenue (Source: Contact Centre Federation, 2020).
UK Contact Centres Disruption in Service Revenue Loss (£m)
75% 2020 £1.3 billion

Who should enrol in Advanced Certificate in Business Continuity Planning for Contact Centres?

Ideal Audience for Advanced Certificate in Business Continuity Planning for Contact Centres Business professionals in the UK contact centre industry, particularly those in senior management and leadership roles, are the primary target audience for this course.
Key Characteristics: - Senior managers and directors of contact centres in the UK, with a minimum of 3-5 years of experience in the industry.
Industry Background: - Understanding of the UK contact centre industry, including its current trends, challenges, and regulatory requirements.
Learning Objectives: - Develop knowledge and skills in business continuity planning, including risk management, crisis communication, and team leadership.
Benefits: - Enhanced ability to manage and mitigate risks, ensuring business continuity and minimizing downtime.