Undergraduate Programme in Customer Service for the Automotive Industry

Sunday, 14 September 2025 22:54:54

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service

is the backbone of the automotive industry, where a well-trained workforce can make all the difference between a satisfied customer and a dissatisfied one. In this programme, you will learn the skills to excel in the automotive industry's fast-paced customer service environment.

Understand the needs of your customers and deliver exceptional service to build loyalty and drive sales.


Some of the key topics you will cover include: customer relationship management, conflict resolution, and communication skills. You will also gain knowledge of industry-specific software and tools used in customer service.

Develop your skills in a supportive and interactive learning environment, where you will be able to apply theoretical knowledge in real-world scenarios.


By the end of this programme, you will be equipped with the skills and knowledge to succeed in a customer-facing role in the automotive industry.

So why wait? Explore our Undergraduate Programme in Customer Service for the Automotive Industry today and take the first step towards a rewarding career in customer service.

Customer Service is at the heart of the automotive industry, and our Undergraduate Programme in Customer Service for the Automotive Industry is designed to equip you with the skills to excel in this field. By studying customer service, you'll gain a deep understanding of the automotive sector and develop essential skills in communication, problem-solving, and relationship-building. You'll also explore the latest industry trends and technologies, including digital transformation and data analytics. With a strong focus on practical experience, you'll have the opportunity to work with real clients and develop a portfolio of work. Upon graduation, you can expect excellent career prospects in the automotive industry, with many graduates going on to secure roles in customer-facing positions or start their own businesses.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Skills for the Automotive Industry • Communication Strategies for Effective Customer Interaction • Product Knowledge and Technical Support • Conflict Resolution and De-Escalation Techniques • Time Management and Prioritization in a Fast-Paced Environment • Customer Relationship Management (CRM) Systems • Quality Assurance and Feedback Mechanisms • Cultural Sensitivity and Diversity in Customer Service • Digital Communication Channels and Social Media • Vehicle Maintenance and Repair Information for Customers

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Undergraduate Programme in Customer Service for the Automotive Industry

The Undergraduate Programme in Customer Service for the Automotive Industry is designed to equip students with the necessary skills and knowledge to succeed in the dynamic and competitive automotive sector.
By studying this programme, students will gain a deep understanding of the principles and practices of customer service, including communication, problem-solving, and conflict resolution.
They will also develop industry-specific skills, such as product knowledge, sales and marketing techniques, and technical skills relevant to the automotive industry.
Upon completion of the programme, students will be able to apply their knowledge and skills in a real-world setting, providing exceptional customer experiences that drive business success.
The programme is typically completed over three years, with students progressing through a series of modules that build on their existing knowledge and skills.
Throughout the programme, students will have the opportunity to engage with industry professionals, participate in work placements, and develop a network of contacts that can help them launch their careers in the automotive industry.
The Undergraduate Programme in Customer Service for the Automotive Industry is highly relevant to the current job market, with many employers seeking graduates who possess strong customer service skills and industry knowledge.
By studying this programme, students will be well-equipped to secure roles such as customer service manager, sales representative, or service advisor, and will have a strong foundation for further study or career advancement.
The programme is designed to meet the needs of the automotive industry, which is constantly evolving and requires skilled professionals who can provide exceptional customer experiences.
By combining theoretical knowledge with practical skills, the Undergraduate Programme in Customer Service for the Automotive Industry provides students with a comprehensive education that prepares them for success in this exciting and rewarding field.

Why this course?

Undergraduate Programme in Customer Service for the Automotive Industry The automotive industry is experiencing significant changes, driven by technological advancements, shifting consumer preferences, and increasing competition. To remain competitive, automotive companies need skilled customer service professionals who can deliver exceptional experiences, build brand loyalty, and drive sales. An Undergraduate Programme in Customer Service is essential for equipping learners with the necessary skills and knowledge to succeed in this dynamic industry. According to a report by the Chartered Institute of Marketing, 71% of UK consumers are more likely to recommend a brand that provides excellent customer service (Source: CIM, 2020). Moreover, a study by the Automotive Retail Association found that 75% of UK car buyers consider customer service when purchasing a vehicle (Source:ARA, 2019).
Year Number of Customers Served
2018 10,000
2019 12,000
2020 15,000
2021 18,000
2022 20,000

Who should enrol in Undergraduate Programme in Customer Service for the Automotive Industry?

Primary Keyword: Customer Service Ideal Audience
Recent graduates in business, marketing, or related fields Individuals seeking a career in customer-facing roles within the automotive industry, with a focus on providing excellent service to customers, resolving issues efficiently, and driving sales growth.
Those interested in the UK's automotive sector, which employs over 840,000 people and generates £140 billion in annual revenue Prospective learners can expect to gain practical skills and knowledge in areas such as communication, problem-solving, and time management, making them attractive candidates for entry-level positions in dealerships, garages, or automotive companies.
Individuals looking to develop their skills in areas like customer relationship management, conflict resolution, and data analysis Upon completion of the programme, graduates can expect to be equipped with the skills and confidence to succeed in a customer service role, with a starting salary of around £18,000-£22,000 per annum in the UK.

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