Professional Certificate in Utilizing CRM in the Technology Sector

Monday, 16 February 2026 22:44:13

International applicants and their qualifications are accepted

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Overview

Overview

CRM

is a vital tool for technology professionals to streamline business operations and enhance customer relationships. This Professional Certificate in Utilizing CRM program is designed for IT specialists, sales teams, and marketing experts who want to learn how to effectively implement and utilize customer relationship management systems.

By the end of this course, learners will gain hands-on experience in setting up and managing CRM systems, analyzing customer data, and developing targeted marketing campaigns.

Some key skills covered in the program include:

CRM software configuration, data analysis, and sales forecasting.

Whether you're looking to advance your career or simply improve your skills, this Professional Certificate in Utilizing CRM is an excellent choice. Explore the program today and discover how CRM can transform your business operations!

CRM is the backbone of any successful technology sector, and this Professional Certificate in Utilizing CRM is designed to equip you with the skills to harness its full potential. By mastering the art of CRM, you'll gain unparalleled insights into customer behavior, preferences, and needs, allowing you to deliver personalized experiences that drive loyalty and growth. With this course, you'll learn how to CRM systems, data analysis, and reporting, as well as how to integrate them with other business tools. Upon completion, you'll be poised for a career in sales, marketing, or business analysis, with a competitive edge in the job market.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• CRM Fundamentals: Introduction to Customer Relationship Management •
• Data Management: Designing and Implementing CRM Data Models •
• Contact Management: Managing and Analyzing Customer Interactions •
• Sales Force Automation: Automating Sales Processes and Activities •
• Marketing Automation: Integrating CRM with Marketing Strategies •
• Customer Service and Support: Managing and Analyzing Service Requests •
• Reporting and Analytics: Using CRM Data for Business Insights •
• Integration and Interoperability: Integrating CRM with Other Systems •
• Security and Compliance: Ensuring Data Security and Regulatory Compliance •
• CRM Customization and Configuration: Tailoring CRM to Business Needs

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Utilizing CRM in the Technology Sector

The Professional Certificate in Utilizing CRM in the Technology Sector is a comprehensive program designed to equip learners with the necessary skills and knowledge to effectively utilize Customer Relationship Management (CRM) systems in the technology industry.
This program is tailored to meet the demands of the modern business landscape, where technology plays a vital role in driving sales, customer engagement, and overall revenue growth. By the end of the program, learners will be able to analyze business needs, select the most suitable CRM solution, and implement it to achieve organizational goals.
The learning outcomes of this program include understanding CRM concepts, designing and implementing CRM systems, managing CRM data, and utilizing CRM tools to enhance customer relationships. Learners will also gain hands-on experience in configuring and customizing CRM systems to meet specific business requirements.
The duration of the program is typically 12 weeks, with learners expected to dedicate around 10 hours per week to complete the coursework and assignments. The program is designed to be flexible, allowing learners to balance their studies with their professional commitments.
The Professional Certificate in Utilizing CRM in the Technology Sector is highly relevant to the technology industry, where CRM systems are increasingly being adopted by organizations to improve their sales, marketing, and customer service processes. By completing this program, learners will be able to demonstrate their expertise in CRM utilization and enhance their career prospects in the technology sector.
Upon completion of the program, learners will receive a professional certificate, which can be used to enhance their credibility and reputation in the industry. The program is also recognized by many employers as a valuable asset for career advancement and professional development.
Overall, the Professional Certificate in Utilizing CRM in the Technology Sector is an excellent choice for individuals looking to upskill and reskill in the technology industry, particularly those working in sales, marketing, and customer service roles.

Why this course?

Utilizing CRM in the Technology Sector is a vital skill in today's market, with the UK's technology sector experiencing significant growth. According to a report by the Centre for Cities, the UK's tech sector is expected to grow by 10% annually, creating new job opportunities and driving innovation.
Year Employment Growth
2020 6.4%
2021 7.1%
2022 8.5%

Who should enrol in Professional Certificate in Utilizing CRM in the Technology Sector?

Ideal Audience for Professional Certificate in Utilizing CRM in Technology Sector Professionals seeking to enhance their sales, marketing, and customer service skills in the UK technology sector, with a focus on those working in IT, software development, and business analysis.
Key Characteristics: Typically have 2-5 years of experience in the technology sector, with a basic understanding of CRM software and its applications. May be looking to advance their careers or take on new challenges.
Industry Insights: In the UK, the CRM market is expected to grow by 10% annually, driven by increasing demand for customer-centric solutions. Professionals with CRM skills are in high demand, with a median salary of £45,000 per annum.
Learning Objectives: Upon completion of the Professional Certificate in Utilizing CRM, learners will be able to design, implement, and manage effective CRM systems, improve sales and marketing performance, and enhance customer relationships.