Professional Certificate in Managing Customer Feedback

Sunday, 15 February 2026 06:00:09

International applicants and their qualifications are accepted

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Overview

Overview

Customer feedback management is a crucial aspect of business success, and this Professional Certificate is designed to equip you with the skills to effectively manage customer feedback.


Learn how to analyze, interpret, and act upon customer feedback to drive business growth and improvement.


Some key concepts covered in this course include: customer feedback analysis, feedback reporting, and implementing changes based on customer input.

Develop your ability to handle customer complaints and concerns in a professional manner, and learn how to use technology to streamline your customer feedback management process.


Whether you're looking to advance your career or start your own business, this Professional Certificate in Managing Customer Feedback will give you the knowledge and skills you need to succeed.


So why wait? Explore this course today and start managing customer feedback like a pro!

Customer feedback is a vital component of any successful business, and learning how to manage it effectively can make all the difference. Our Professional Certificate in Managing Customer Feedback teaches you how to turn negative feedback into opportunities for growth and improvement. With this course, you'll gain the skills to analyze customer feedback, identify areas for improvement, and implement changes that drive business success. You'll also learn how to communicate effectively with customers, build strong relationships, and create a positive customer experience. Upon completion, you'll be equipped with the knowledge to advance your career in customer service or management.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
• Analyzing Customer Feedback for Quality Improvement •
• Identifying and Prioritizing Customer Complaints •
• Effective Communication Strategies for Customer Feedback •
• Managing Customer Expectations and Satisfaction •
• Implementing Change Management for Customer Feedback •
• Measuring Customer Feedback Effectiveness •
• Building a Customer Feedback Culture •
• Handling Customer Complaints and Escalations •
• Using Technology to Enhance Customer Feedback Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Managing Customer Feedback

The Professional Certificate in Managing Customer Feedback is a valuable course for individuals seeking to enhance their skills in handling customer complaints and feedback effectively.
This program is designed to equip learners with the knowledge and tools necessary to manage customer feedback, ensuring that businesses can respond promptly and professionally to customer concerns.
Upon completion of the course, learners can expect to gain a deeper understanding of the importance of customer feedback in driving business growth and improvement.
The learning outcomes of this program include the ability to analyze customer feedback, identify areas for improvement, and develop strategies to address customer concerns.
The duration of the course is typically 4-6 weeks, with learners completing a series of modules and assignments that test their understanding of customer feedback management.
The Professional Certificate in Managing Customer Feedback is highly relevant to industries such as customer service, marketing, and sales, where effective customer feedback management is crucial for building customer loyalty and driving business success.
By completing this course, learners can demonstrate their expertise in managing customer feedback and enhance their career prospects in these fields.
The course is also beneficial for businesses looking to improve their customer service and feedback management processes, as it provides them with the knowledge and skills necessary to respond to customer concerns effectively.
Overall, the Professional Certificate in Managing Customer Feedback is a valuable investment for individuals and businesses seeking to improve their customer service and feedback management capabilities.

Why this course?

Professional Certificate in Managing Customer Feedback is highly significant in today's market, where customer satisfaction and loyalty are crucial for business success. According to a survey by the UK's Customer Experience Professionals Association, 85% of customers are more likely to recommend a company with excellent customer service (Source: CEPAA, 2020). Moreover, a study by the UK's Office for National Statistics found that 70% of small businesses in the UK have experienced a significant increase in customer complaints in the past year (Source: ONS, 2022).
Year Percentage of Increase in Customer Complaints
2019 45%
2020 55%
2021 65%
2022 70%

Who should enrol in Professional Certificate in Managing Customer Feedback?

Ideal Audience for Professional Certificate in Managing Customer Feedback This course is designed for customer service professionals, business owners, and managers in the UK who want to improve their skills in managing customer feedback and complaints.
Job Roles Customer Service Representatives, Customer Success Managers, Business Development Managers, Operations Managers, and anyone involved in customer-facing roles.
Industry Sectors Retail, Hospitality, Financial Services, Healthcare, and Technology, where customer feedback is crucial for business growth and reputation.
Skills Gained Effective listening and communication skills, conflict resolution, complaint handling, and feedback analysis, as well as an understanding of UK consumer law and regulations.
Benefits Improved customer satisfaction, increased loyalty, and reduced complaints, as well as enhanced reputation and business growth in a competitive UK market.