Professional Certificate in Effective Communication in CRM

Tuesday, 17 February 2026 14:15:35

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

CRM

is a powerful tool for sales teams, but effective communication is key to unlocking its full potential. This Professional Certificate in Effective Communication in CRM helps sales professionals develop the skills to communicate complex ideas, build strong relationships, and drive business growth. Some of the key skills you'll learn include: active listening, clear messaging, and conflict resolution. You'll also explore how to tailor your communication style to different customer segments and personalities. By the end of this program, you'll be able to craft compelling pitches, handle objections with ease, and close deals with confidence. Ready to take your sales skills to the next level? Explore this program further to discover how effective communication can transform your CRM strategy.

Communication is the backbone of any successful CRM strategy, and our Professional Certificate in Effective Communication in CRM will equip you with the skills to excel in this field. By mastering the art of communication, you'll be able to build stronger relationships with customers, colleagues, and stakeholders, leading to increased sales, customer satisfaction, and business growth. This course offers key benefits such as improved communication skills, enhanced customer engagement, and increased productivity. With a focus on practical applications and real-world examples, you'll gain a deep understanding of how to apply effective communication techniques in a CRM context.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Active Listening in CRM
• Building Rapport and Trust
• Effective Verbal and Nonverbal Communication
• Conflict Resolution and Negotiation Skills
• Customer Service Skills and Strategies
• Empathy and Understanding in Customer Interactions
• Handling Complaints and Feedback
• Introduction to CRM Software and Tools
• Managing Customer Expectations and Needs
• Negotiation Techniques for Sales and Customer Service

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Effective Communication in CRM

The Professional Certificate in Effective Communication in CRM is a comprehensive program designed to equip learners with the essential skills required to excel in customer relationship management.
This program focuses on developing effective communication strategies, building strong relationships, and driving business growth through enhanced customer engagement.
Upon completion, learners can expect to gain a deeper understanding of the importance of communication in CRM, including active listening, conflict resolution, and negotiation techniques.
The program's learning outcomes include the ability to analyze customer needs, develop targeted communication plans, and implement effective sales strategies.
The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments.
The Professional Certificate in Effective Communication in CRM is highly relevant to the sales and marketing industries, where effective communication is critical to driving business success.
By acquiring the skills and knowledge required to excel in CRM, learners can enhance their career prospects and contribute to the growth and success of their organizations.
The program is designed to be flexible and accessible, with learners able to complete the coursework at their own pace.
The Professional Certificate in Effective Communication in CRM is a valuable addition to any sales or marketing professional's skillset, offering a competitive edge in a rapidly changing business landscape.
With its focus on practical, real-world skills and knowledge, this program is ideal for individuals looking to upskill or reskill in the field of CRM.
The program's industry relevance is further enhanced by its alignment with industry-recognized standards and best practices, ensuring that learners gain a comprehensive understanding of the latest trends and technologies in CRM.

Why this course?

Effective Communication in CRM is a vital skill in today's market, with 71% of UK businesses citing effective communication as a key factor in customer satisfaction (Source: CIPD, 2020). A Professional Certificate in Effective Communication in CRM can help professionals develop the necessary skills to build strong relationships with customers, improve sales performance, and increase customer retention.
Statistic Value
Number of UK businesses that cite effective communication as a key factor in customer satisfaction 71%
Percentage of UK businesses that use CRM software 64%
Average number of customer interactions per day for UK businesses 5

Who should enrol in Professional Certificate in Effective Communication in CRM?

Effective Communication in CRM Ideal Audience
Sales professionals Those working in customer relationship management (CRM) roles, particularly in the UK, where 71% of businesses report that effective communication is crucial for customer satisfaction (Source: Salesforce).
Customer Service Representatives Customer service representatives, account managers, and business development managers who want to improve their communication skills to increase sales and customer satisfaction.
Marketing and Sales Teams Marketing and sales teams looking to enhance their collaboration and communication with customers, resulting in a 30% increase in sales (Source: HubSpot).
Anyone in a customer-facing role Anyone in a customer-facing role, regardless of industry or job function, who wants to develop effective communication skills to deliver exceptional customer experiences.