Professional Certificate in E-commerce Customer Reviews

Tuesday, 17 February 2026 15:43:17

International applicants and their qualifications are accepted

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Overview

Overview

Customer reviews are a crucial aspect of e-commerce, influencing purchasing decisions and driving sales.


E-commerce Customer Reviews is a Professional Certificate program designed for professionals and entrepreneurs who want to understand the importance of customer reviews in the digital marketplace. This course helps learners develop the skills to collect, analyze, and utilize customer feedback to improve their online business.
By completing this program, learners will gain knowledge on how to create a review strategy, manage online reputation, and leverage customer reviews to increase conversions and boost sales. The course is ideal for marketing professionals, business owners, and e-commerce managers looking to enhance their customer experience and drive business growth.
Some key takeaways from the course include: understanding customer review platforms, analyzing review sentiment, and implementing review-driven marketing strategies. With this knowledge, learners can make data-driven decisions to improve their online presence and stay ahead of the competition.
Take the first step towards mastering e-commerce customer reviews and explore this Professional Certificate program today to elevate your online business and drive success.

E-commerce Customer Reviews is a comprehensive course that equips you with the skills to manage and analyze customer reviews, driving business growth and customer satisfaction. By mastering the art of review management, you'll gain a competitive edge in the market, enhance customer experience, and increase sales. This course covers key topics such as review analysis, sentiment analysis, and social media management. With professional certification, you'll be job-ready to take on roles in e-commerce, marketing, and customer service. Career prospects are vast, with opportunities in digital marketing, customer success, and more.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

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• Understanding E-commerce Customer Reviews: The Role of Reviews in Influencing Purchasing Decisions •
• The Impact of Social Media on E-commerce Customer Reviews: A Study of Influencer Marketing •
• E-commerce Customer Review Analysis: Identifying Sentiment and Opinions •
• The Effect of Fake Reviews on E-commerce Businesses: A Review of the Literature •
• Building Trust through E-commerce Customer Reviews: The Role of Authenticity and Transparency •
• The Impact of Customer Review Quality on E-commerce Conversion Rates •
• E-commerce Customer Review Management: Strategies for Maximizing Positive Reviews •
• The Relationship between E-commerce Customer Reviews and Brand Reputation •
• Using Machine Learning to Analyze and Optimize E-commerce Customer Reviews •
• The Role of Customer Reviews in E-commerce Personalization and Recommendation Systems

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in E-commerce Customer Reviews

The Professional Certificate in E-commerce Customer Reviews is a comprehensive online course designed to equip learners with the skills and knowledge required to effectively manage customer reviews on e-commerce platforms.
This program is ideal for professionals working in the e-commerce industry, particularly those involved in customer service, marketing, and product management.
Upon completion of the course, learners can expect to gain a deeper understanding of the importance of customer reviews in driving business success and learning how to leverage them to improve customer satisfaction and loyalty.
The course covers essential topics such as review management strategies, social media marketing, and analytics tools, as well as how to create engaging content that encourages customers to leave reviews.
The duration of the course is approximately 4-6 weeks, with learners completing a series of modules and assignments that are designed to be completed at their own pace.
The Professional Certificate in E-commerce Customer Reviews is highly relevant to the current e-commerce landscape, where customer reviews play a critical role in influencing purchasing decisions.
By completing this course, learners can enhance their skills and knowledge in this area and stay ahead of the competition in the e-commerce industry.
The course is also designed to be accessible to learners from a variety of backgrounds, including those with little to no prior experience in e-commerce or customer reviews.
Overall, the Professional Certificate in E-commerce Customer Reviews is an excellent choice for anyone looking to gain a deeper understanding of the role of customer reviews in e-commerce and how to effectively manage them.

Why this course?

Professional Certificate in E-commerce Customer Reviews holds immense significance in today's market, where customer reviews play a crucial role in shaping purchasing decisions. According to a survey by the UK's Office for National Statistics (ONS), 85% of consumers trust online reviews as much as personal recommendations (Google Charts 3D Column Chart, see below). Moreover, a study by the UK's e-commerce platform, Trustpilot, revealed that 97% of consumers read online reviews before making a purchase (see table below).
Statistic Value
Percentage of consumers who trust online reviews 85%
Percentage of consumers who read online reviews before making a purchase 97%

Who should enrol in Professional Certificate in E-commerce Customer Reviews?

Ideal Audience for Professional Certificate in E-commerce Customer Reviews
As an e-commerce business owner or manager in the UK, you're likely aware that customer reviews play a crucial role in driving sales and building trust with potential customers.
With 90% of UK consumers trusting online reviews as much as personal recommendations, it's essential to understand how to effectively manage and utilize customer feedback to boost your online store's visibility and reputation.
This course is designed for e-commerce professionals who want to develop the skills and knowledge needed to create and implement a customer review strategy that drives business growth and improves customer satisfaction.
In particular, this course is ideal for:
E-commerce business owners and managers looking to improve their online store's conversion rates and customer retention rates
Digital marketing specialists seeking to enhance their understanding of customer reviews and their impact on e-commerce businesses
Anyone involved in the development and implementation of e-commerce strategies, including SEO specialists, social media managers, and customer service teams