Professional Certificate in Dealing with Difficult Personalities in Conflict Resolution

Tuesday, 17 February 2026 16:02:23

International applicants and their qualifications are accepted

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Overview

Overview

Dealing with Difficult Personalities


This Professional Certificate program is designed for individuals who want to master the art of conflict resolution and effectively manage challenging personalities in the workplace.


Learn how to recognize and respond to difficult personalities, build strong relationships, and create a positive work environment.


Some key skills you'll learn include:

Active listening, effective communication, and conflict resolution strategies.


Our expert instructors will guide you through interactive modules, case studies, and group discussions to help you develop the skills and confidence you need to succeed.


Take the first step towards becoming a more effective conflict resolver and improving your relationships with colleagues, managers, and clients.


Explore this Professional Certificate program today and discover a new way to manage difficult personalities and achieve success in your career.

Dealing with Difficult Personalities is a crucial skill in conflict resolution, and our Professional Certificate program will equip you with the tools to master it. By learning how to navigate challenging personalities, you'll improve your relationships, reduce stress, and enhance your overall well-being. This comprehensive course covers dealing with difficult personalities, effective communication, active listening, and conflict resolution strategies. You'll gain practical skills to manage difficult colleagues, family members, and clients, leading to better career prospects and increased job satisfaction. With this certificate, you'll be able to dealing with difficult personalities with confidence and poise, opening doors to new opportunities and a more fulfilling career.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Effective Communication Strategies
• Conflict Escalation Prevention Techniques
• Emotional Intelligence and Empathy
• Active Listening and Non-Verbal Cues
• Assertiveness and Boundary Setting
• De-escalation Methods and Calming Techniques
• Understanding Personality Types and Traits
• Managing Power Dynamics and Authority
• Building Trust and Rapport with Difficult Individuals
• Conflict Resolution and Mediation Skills

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

As a professional in conflict resolution, having the right skills is crucial for success. According to recent job market trends in the UK, the demand for individuals with excellent communication and emotional intelligence skills is on the rise.

Here are some key statistics to consider:

Job Market Trends: The UK conflict resolution industry is expected to grow by 10% annually, with an increasing demand for professionals with expertise in dealing with difficult personalities.

Salary Ranges: The average salary for a conflict resolution specialist in the UK ranges from £35,000 to £60,000 per annum, depending on experience and qualifications.

Skill Demand: Employers in the UK are looking for professionals with strong communication, emotional intelligence, and conflict resolution skills to join their teams.

By acquiring a Professional Certificate in Dealing with Difficult Personalities in Conflict Resolution, you can enhance your skills and increase your chances of success in this field.

Key facts about Professional Certificate in Dealing with Difficult Personalities in Conflict Resolution

The Professional Certificate in Dealing with Difficult Personalities in Conflict Resolution is a comprehensive program designed to equip individuals with the necessary skills to effectively manage and resolve conflicts with challenging personalities.
Through this program, learners can expect to gain a deeper understanding of the underlying causes of conflict and develop strategies to de-escalate tense situations, build trust, and foster positive relationships.
The learning outcomes of this certificate program include the ability to analyze complex conflicts, communicate effectively with difficult individuals, and negotiate resolutions that benefit all parties involved.
The duration of the program is typically 6-12 months, depending on the learner's schedule and learning pace, and can be completed through a combination of online coursework, group discussions, and practical exercises.
Industry relevance is a key aspect of this program, as it provides learners with the skills and knowledge needed to succeed in a wide range of fields, including human resources, sales, customer service, and management.
By completing this certificate program, learners can enhance their career prospects, improve their conflict resolution skills, and contribute to a more harmonious and productive work environment.
The program is designed to be flexible and accessible, with a range of delivery options available, including online and in-person classes, to accommodate different learning styles and preferences.
Upon completion of the program, learners will receive a professional certificate, which can be used to demonstrate their expertise and commitment to conflict resolution and difficult personality management.
The Professional Certificate in Dealing with Difficult Personalities in Conflict Resolution is a valuable investment for anyone looking to improve their conflict resolution skills and advance their career in a competitive and fast-paced work environment.

Why this course?

Dealing with Difficult Personalities is a crucial skill in today's market, particularly in the UK where workplace conflicts are on the rise. According to a recent survey by the Chartered Institute of Personnel and Development (CIPD), 75% of employees have experienced conflict at work, with 45% reporting that it affects their well-being (CIPD, 2022). To address this issue, many organizations are investing in training programs that focus on conflict resolution and managing difficult personalities.
Reasons for Conflict Percentage
Communication Breakdown 30%
Personality Clashes 25%
Workload and Pressure 20%
Other 25%

Who should enrol in Professional Certificate in Dealing with Difficult Personalities in Conflict Resolution?

Dealing with Difficult Personalities is a crucial skill for conflict resolution professionals in the UK, where 1 in 5 employees experience workplace bullying, resulting in a significant impact on mental health and productivity.
Ideal Audience Our Professional Certificate in Dealing with Difficult Personalities is designed for:
HR Professionals who need to manage and resolve conflicts effectively, with 75% of HR managers reporting that conflict resolution is a key part of their job.
Line Managers who are responsible for dealing with difficult employees, with 60% of managers reporting that they have dealt with a difficult employee in the past year.
Organizational Development Specialists who aim to create a positive and inclusive work environment, with 80% of organizations reporting that they have a formal policy on bullying and harassment.