Professional Certificate in Customer Relationship Management for E-commerce

Wednesday, 18 February 2026 14:25:49

International applicants and their qualifications are accepted

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Overview

Overview

Customer Relationship Management (CRM) is a vital tool for e-commerce businesses.

Developed specifically for e-commerce professionals, the Professional Certificate in Customer Relationship Management for E-commerce helps you master the art of building strong customer relationships.

Learn how to analyze customer data, create personalized experiences, and drive sales growth with our expert-led courses.

Gain a deeper understanding of CRM strategies, tools, and best practices to take your e-commerce business to the next level.

Some key topics covered include customer segmentation, email marketing, and social media engagement.

By the end of this program, you'll be equipped with the skills to deliver exceptional customer service, increase customer loyalty, and boost revenue.

Don't miss out on this opportunity to elevate your e-commerce skills. Explore the Professional Certificate in Customer Relationship Management for E-commerce today and start building stronger relationships with your customers.

Customer Relationship Management is the backbone of e-commerce success. This Professional Certificate course equips you with the skills to build strong, lasting relationships with customers, driving loyalty and retention. By mastering CRM strategies, you'll enhance customer satisfaction and increase sales. With a focus on data analysis and industry trends, this course provides a comprehensive understanding of the e-commerce landscape. You'll gain hands-on experience with CRM software and develop a network of contacts in the industry. Upon completion, you'll be equipped to take on a leadership role in a CRM team or launch your own e-commerce venture.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

•
Customer Relationship Management (CRM) Fundamentals •
E-commerce Business Model and Strategy •
Digital Marketing for E-commerce •
Social Media Marketing for Customer Engagement •
Email Marketing and Automation •
Customer Service and Support in E-commerce •
Data Analysis and Reporting in CRM •
Personalization and Segmentation in E-commerce •
Mobile Commerce and Payment Systems •
Measuring and Optimizing Customer Experience

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Customer Relationship Management for E-commerce

The Professional Certificate in Customer Relationship Management for E-commerce is a comprehensive program designed to equip learners with the skills and knowledge required to excel in the field of customer relationship management, particularly in the e-commerce industry. This program focuses on teaching learners how to build strong relationships with customers, manage customer data, and use CRM software to streamline business operations. By the end of the program, learners will be able to analyze customer behavior, identify trends, and develop targeted marketing strategies to drive sales and revenue growth. The duration of the program is typically 4-6 months, with learners completing a series of online modules and assignments. The program is designed to be flexible, allowing learners to balance their studies with work or other commitments. The Professional Certificate in Customer Relationship Management for E-commerce is highly relevant to the e-commerce industry, where customer relationships are critical to driving sales and revenue growth. By acquiring the skills and knowledge required to manage customer relationships effectively, learners can gain a competitive edge in the job market and advance their careers in roles such as customer success manager, account manager, or business development manager. Upon completion of the program, learners will receive a professional certificate that is recognized by employers and industry leaders. The program is also designed to be aligned with industry standards and best practices, ensuring that learners are equipped with the latest knowledge and skills required to succeed in the field of customer relationship management for e-commerce. Overall, the Professional Certificate in Customer Relationship Management for E-commerce is an excellent choice for anyone looking to launch or advance their career in the e-commerce industry. With its comprehensive curriculum, flexible duration, and industry relevance, this program offers a unique opportunity to develop the skills and knowledge required to succeed in this fast-paced and competitive field.

Why this course?

Customer Relationship Management is a vital aspect of e-commerce, with the UK market being no exception. According to recent statistics, the UK e-commerce market is projected to reach £1.1 trillion by 2025, with customer experience playing a crucial role in driving sales and loyalty.
Year Customer Satisfaction
2020 85.3%
2021 87.1%
2022 88.5%
2023 90.2%

Who should enrol in Professional Certificate in Customer Relationship Management for E-commerce?

Customer Relationship Management (CRM) for E-commerce is ideal for
e-commerce professionals seeking to enhance customer engagement and loyalty and improve sales conversions, with a focus on UK-based businesses.
This course is particularly relevant for those in roles such as: e-commerce managers, customer success specialists, marketing teams, and sales professionals.
With the UK's e-commerce market projected to reach £293 billion by 2025, (Source: Statista), investing in CRM skills can give you a competitive edge. By the end of this course, you'll gain the knowledge and skills to implement effective CRM strategies, resulting in increased customer satisfaction and revenue growth.