Professional Certificate in Customer Relationship Management (CRM) Basics

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International applicants and their qualifications are accepted.

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Professional Certificate in Customer Relationship Management (CRM) Basics

Overview

Discover the essential principles of Customer Relationship Management (CRM) with our Professional Certificate in CRM Basics. This course delves into key topics such as customer segmentation, data analysis, and communication strategies to enhance customer loyalty and satisfaction. Through real-world case studies and practical examples, learners will gain actionable insights to navigate the ever-evolving digital landscape. Whether you are a marketing professional looking to deepen your understanding of CRM or a business owner seeking to improve customer relationships, this course will equip you with the knowledge and skills needed to succeed. Join us and unlock the power of CRM today!

Enhance your career prospects with our Professional Certificate in Customer Relationship Management (CRM) Basics program. Dive into the world of CRM and learn how to build strong relationships with customers, increase customer satisfaction, and drive business growth. Our comprehensive curriculum covers key CRM concepts, strategies, and tools to help you excel in this dynamic field. Gain practical skills in customer data management, communication, and problem-solving to deliver exceptional customer experiences. Whether you are a seasoned professional or new to the industry, this program will equip you with the knowledge and expertise needed to succeed in the competitive world of CRM.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to Customer Relationship Management
• Understanding Customer Needs and Expectations
• Building Customer Loyalty
• Managing Customer Feedback and Complaints
• Implementing CRM Strategies
• Utilizing CRM Software and Tools
• Measuring CRM Success
• Customer Segmentation and Targeting
• Personalizing Customer Interactions
• Creating Customer Journey Maps

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@LSIB.co.uk

+44 (0) 20 3608 0144



Career path

Career Roles Key Responsibilities
CRM Specialist Implement CRM strategies, analyze customer data, and manage customer interactions.
Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information.
Sales Manager Develop sales strategies, manage sales team, and track customer interactions.
Marketing Coordinator Create marketing campaigns, analyze customer behavior, and manage customer communications.
Business Development Manager Identify new business opportunities, build customer relationships, and drive revenue growth.
CRM Analyst Analyze customer data, generate reports, and provide insights for CRM strategies.
Account Manager Manage client accounts, build customer relationships, and ensure customer satisfaction.

Key facts about Professional Certificate in Customer Relationship Management (CRM) Basics

Professional Certificate in Customer Relationship Management (CRM) Basics

Are you looking to enhance your understanding of customer relationship management (CRM) and its importance in today's business landscape? The Professional Certificate in Customer Relationship Management (CRM) Basics is designed to provide you with the essential knowledge and skills needed to excel in this field.

● Learning Outcomes:

By completing this course, you will gain a comprehensive understanding of CRM principles and practices, including customer segmentation, data management, and customer retention strategies. You will also learn how to effectively utilize CRM software to streamline processes and improve customer satisfaction.

● Industry Relevance:

CRM is a critical aspect of modern business operations, as it allows companies to build and maintain strong relationships with their customers. By obtaining a Professional Certificate in Customer Relationship Management (CRM) Basics, you will be equipped with the knowledge and skills needed to succeed in a variety of industries, including retail, finance, and healthcare.

● Unique Features:

One of the unique features of this course is its practical approach to learning. Through case studies and real-world examples, you will gain hands-on experience in implementing CRM strategies and techniques. Additionally, our experienced instructors will provide personalized feedback and guidance to help you succeed in your CRM endeavors.

Don't miss this opportunity to enhance your skills and advance your career in customer relationship management. Enroll in the Professional Certificate in Customer Relationship Management (CRM) Basics today!

Why this course?

In today's competitive business landscape, maintaining strong customer relationships is crucial for success. The Professional Certificate in Customer Relationship Management (CRM) Basics is essential for professionals looking to enhance their skills and knowledge in this area. Industry demand statistics highlight the importance of CRM expertise in the UK market. According to a recent survey by the Institute of Customer Service, 86% of UK consumers are willing to pay more for a better customer experience. Additionally, businesses that prioritize customer experience see a 20% increase in revenue on average. The following table illustrates the growing demand for CRM skills in the UK:
Statistic Percentage
Consumers willing to pay more for better customer experience 86%
Revenue increase for businesses prioritizing customer experience 20%
By completing the Professional Certificate in CRM Basics, professionals can gain the skills and knowledge needed to effectively manage customer relationships and drive business growth in today's competitive market.

Who should enrol in Professional Certificate in Customer Relationship Management (CRM) Basics?

Who is this course for?

This Professional Certificate in Customer Relationship Management (CRM) Basics course is designed for individuals in the UK who are looking to enhance their knowledge and skills in managing customer relationships effectively. Whether you are a business owner, marketing professional, sales executive, or customer service representative, this course will provide you with the essential tools and techniques to improve customer satisfaction and loyalty.

Below are some statistics that highlight the importance of CRM in today's business environment:

Statistic Importance
86% of customers are willing to pay more for a better customer experience.
65% of a company's business comes from existing customers.
74% of businesses say CRM software has improved their access to customer data.

By enrolling in this course, you will learn how to effectively use CRM tools and strategies to build stronger relationships with your customers, increase sales, and drive business growth. Whether you are new to CRM or looking to refresh your skills, this course will provide you with the knowledge and confidence to succeed in today's competitive business landscape.