Professional Certificate in Creating Customer Journey Maps

Sunday, 15 February 2026 19:37:41

International applicants and their qualifications are accepted

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Overview

Overview

Customer Journey Mapping

is a powerful tool for understanding customer behavior and preferences. It helps businesses design and improve their products, services, and experiences to meet customer needs. This Professional Certificate is designed for business professionals and marketing experts who want to learn how to create effective customer journey maps.

By the end of this course, learners will be able to analyze customer data, identify pain points, and develop strategies to enhance the customer experience. They will also learn how to create visually appealing journey maps that communicate complex information in a clear and concise manner.

Some key concepts covered in the course include customer personas, journey stages, and touchpoints. Learners will also explore how to use data and analytics to inform their journey mapping efforts.

Whether you're looking to improve customer satisfaction, increase loyalty, or drive sales, this course will provide you with the skills and knowledge you need to succeed. So why wait? Explore the world of customer journey mapping today and start creating maps that drive real results!

Creating Customer Journey Maps is a comprehensive course that equips professionals with the skills to design and implement effective customer journey maps. By mastering this skill, you'll gain a deeper understanding of your customers' needs and preferences, allowing you to develop targeted marketing strategies and improve customer satisfaction. The course highlights the importance of empathy and collaboration in creating customer-centric experiences. You'll learn how to identify pain points, design intuitive journeys, and measure the impact of your efforts. With this certificate, you'll enhance your career prospects in fields like marketing, product management, and customer experience design.

Entry requirements

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Journey Mapping Fundamentals • Understanding Customer Pain Points • Identifying Customer Touchpoints • Developing Customer Personas • Creating Customer Journey Maps • Analyzing Customer Journey Data • Designing Customer Journey Experiences • Implementing Customer Journey Changes • Measuring Customer Journey Success • Continuous Customer Journey Improvement

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Professional Certificate in Creating Customer Journey Maps

The Professional Certificate in Creating Customer Journey Maps is a comprehensive program designed to equip learners with the skills and knowledge necessary to design and implement effective customer journey maps.
This program is ideal for professionals working in customer experience, marketing, and product development who want to gain a deeper understanding of customer behavior and preferences.
Upon completion of the program, learners will be able to create customer journey maps that accurately reflect the customer's needs, pain points, and desired outcomes.
The learning outcomes of this program include the ability to analyze customer data, identify trends and patterns, and develop targeted strategies to improve customer satisfaction and loyalty.
The duration of the program is typically 4-6 months, with learners completing a series of online courses and assignments that are designed to be completed at their own pace.
The Professional Certificate in Creating Customer Journey Maps is highly relevant to industries such as retail, finance, healthcare, and technology, where customer experience is a key differentiator.
By completing this program, learners will gain a competitive edge in the job market and be able to apply their knowledge and skills to drive business growth and customer success.
The program is also highly relevant to industries that are looking to improve their customer experience, such as customer experience (CX) teams, product managers, and marketing professionals.
Overall, the Professional Certificate in Creating Customer Journey Maps is a valuable investment for anyone looking to improve their customer experience skills and stay ahead of the competition in today's fast-paced business landscape.

Why this course?

Creating Customer Journey Maps is a crucial aspect of understanding customer behavior and preferences in today's market. According to a survey by the UK's Customer Experience Professionals Association, 85% of businesses believe that customer experience is a key differentiator in the market. Moreover, a study by the Centre for Retail Research found that 75% of UK consumers are more likely to switch to a competitor if their customer experience is poor.
Statistic Percentage
Businesses that believe customer experience is a key differentiator 85%
UK consumers who are more likely to switch to a competitor due to poor customer experience 75%

Who should enrol in Professional Certificate in Creating Customer Journey Maps?

Ideal Audience for Professional Certificate in Creating Customer Journey Maps This course is designed for business professionals, marketing specialists, and customer experience (CX) experts who want to gain a deeper understanding of customer journey mapping and its application in the UK.
Key Characteristics: Professionals with 2+ years of experience in marketing, sales, or customer service, familiar with data analysis tools like Google Analytics, and interested in improving customer satisfaction and loyalty.
Industry Background: Retail, finance, healthcare, and technology sectors in the UK, where customer experience is a key differentiator and companies are looking to invest in CX initiatives.
Learning Objectives: Understand the principles and best practices of customer journey mapping, analyze customer data to identify pain points, and develop strategies to improve customer satisfaction and loyalty in the UK market.