IT Support Technician Diploma

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International applicants and their qualifications are accepted.

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IT Support Technician Diploma

Overview

The IT Support Technician Diploma is a comprehensive program designed to provide individuals with the knowledge and skills required to provide technical support and assistance to end-users in an IT environment. It prepares students for entry-level positions in IT support roles, where they will be responsible for troubleshooting and resolving hardware, software, and network issues.

The IT Support Technician Diploma is a comprehensive program designed to equip individuals with the skills and knowledge needed to provide technical support and assistance in an IT environment. This Diploma program focuses on developing practical skills in troubleshooting hardware and software issues, resolving technical problems, and providing excellent customer service.Throughout the program, students learn about computer hardware components, including CPUs, memory, storage devices, and peripherals. They gain an understanding of operating systems, such as Windows, macOS, or Linux, and learn how to install, configure, and troubleshoot these systems. Students also explore networking concepts, including network protocols, IP addressing, and basic network troubleshooting.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

1. Computer Hardware Fundamentals: Students gain a solid understanding of computer hardware components, including CPUs, memory, storage devices, motherboards, and peripherals. They learn how to assemble and disassemble computer systems, troubleshoot hardware issues, and perform basic hardware upgrades and repairs.

2. Operating Systems: This module focuses on different operating systems such as Windows, macOS, or Linux. Students learn about the installation, configuration, and management of operating systems, as well as file systems, user accounts, and system updates. They gain practical skills in troubleshooting common operating system errors and resolving software compatibility issues.

3. Networking Basics: Students are introduced to fundamental networking concepts, including network protocols, IP addressing, subnetting, and network troubleshooting. They learn about LAN and WAN technologies, network topologies, and common network devices such as routers and switches. They also gain practical experience in configuring and troubleshooting basic network connectivity.

4. Software Applications: This module covers commonly used software applications in business environments, such as productivity suites (e.g., Microsoft Office), email clients, web browsers, and collaboration tools. Students learn how to install, configure, and troubleshoot these applications, as well as assist users with common software-related problems.

5. Customer Service and Communication Skills: Effective communication and customer service skills are crucial for IT support technicians. This module focuses on developing strong communication skills, both verbal and written, and understanding customer service principles. Students learn how to effectively communicate with end-users, manage customer expectations, and handle challenging situations.

6. Troubleshooting and Problem-Solving: Students develop practical skills in troubleshooting hardware, software, and network issues. They learn systematic troubleshooting techniques, diagnostic tools, and problem-solving methodologies. They also gain experience in identifying the root cause of problems and implementing appropriate solutions.

7. Remote Support and Help Desk Operations: This module covers the fundamentals of remote support and help desk operations. Students learn how to provide technical assistance remotely, using tools such as remote desktop software and virtual private networks (VPNs). They also explore help desk management principles, ticketing systems, and incident escalation procedures.

8. IT Security and Data Protection: Students are introduced to basic IT security concepts and practices. They learn about common security threats, best practices for data protection, password management, and user access control. They also explore privacy regulations and ethical considerations related to handling sensitive data.

9. IT Documentation and Record-Keeping: This module focuses on the importance of documentation and record-keeping in IT support. Students learn how to create and maintain technical documentation, including system configurations, troubleshooting guides, and user manuals. They also gain an understanding of change management processes and version control.

10. Professional Development and Industry Certifications: Some IT Support Technician Diploma programs include modules or guidance on professional development and industry certifications. Students may have the opportunity to prepare for and earn certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or other relevant certifications that validate their technical skills and enhance their job prospects.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £140
2 months (Standard mode): £90

40% Cheaper

Our course fee is upto 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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+44 75 2064 7455

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Career path

Completing an IT Support Technician Diploma can lead to a variety of career opportunities in the field of IT support. Here are some potential career paths for individuals with this Diploma:

1. Help Desk Technician: In this role, you will provide technical assistance and support to end-users who are experiencing hardware, software, or network issues. You will diagnose problems, troubleshoot system errors, and guide users through problem-solving steps. You may work in-house for an organization or provide support remotely as part of a help desk team.

2. Desktop Support Technician: As a desktop support technician, you will be responsible for maintaining and troubleshooting desktop computers, laptops, and related peripherals within an organization. You will install and configure hardware and software, perform system upgrades, and resolve technical issues reported by end-users. You may also provide on-site support for hardware repairs and replacements.

3. Technical Support Specialist: In a technical support specialist role, you will provide specialized technical assistance to customers or clients. This may involve troubleshooting complex issues, providing advanced software or hardware support, and conducting remote troubleshooting sessions. You may work directly for a technology company or be employed by a service provider.

4. Network Support Technician: As a network support technician, you will focus on providing assistance and troubleshooting for network-related issues. You will help ensure the smooth operation of network infrastructure, including routers, switches, and wireless access points. You may perform network configurations, diagnose connectivity problems, and assist with network equipment installations.

5. IT Service Desk Analyst: In this role, you will provide IT support services and act as a central point of contact for all IT-related incidents and service requests. You will log, diagnose, and prioritize incidents, as well as provide timely resolutions or escalate to higher-level support teams. You will also contribute to the maintenance of knowledge bases and support documentation.

6. Technical Sales Support: With a combination of technical knowledge and customer service skills, you can pursue a career in technical sales support. In this role, you will assist sales teams by providing technical expertise and support during the sales process. You will help address customer inquiries, provide product demonstrations, and contribute to the development of sales proposals and solutions.

7. Field Service Technician: As a field service technician, you will travel to client sites to provide on-site technical support and service. You may install and configure hardware, perform equipment maintenance, and troubleshoot issues that require physical presence. This role often involves working directly with customers to ensure their technical needs are met.

These are some potential career paths for individuals with an IT Support Technician Diploma. The specific career opportunities may vary depending on factors such as industry, organization size, and individual experience and qualifications. It is important to stay updated with the latest technology trends, certifications, and industry best practices to enhance career prospects in this dynamic field.

Key facts about IT Support Technician Diploma

Key Facts for "IT Support Technician Diploma":
- Earn an IT Support Technician Diploma and acquire the skills to excel in the field of IT support.
- Learn computer hardware and software troubleshooting, network troubleshooting, and system administration.
- Develop skills in diagnosing and resolving technical issues, providing efficient IT support.
- Gain knowledge in operating systems, computer networks, and cybersecurity.
- Hands-on training through real-world projects and practical exercises.
- Flexible online learning format for convenience and accessibility.
- Accredited program recognized by employers in the IT industry.
- Enhance employability with in-demand IT support technician skills.
- Suitable for individuals interested in IT support careers or seeking career advancement.
- Affordable tuition fees and flexible payment options available.

Why this course?

The IT Support Technician Diploma is essential for individuals aspiring to thrive in the field of IT support. This comprehensive program equips learners with the necessary skills and knowledge to excel in computer hardware and software troubleshooting, network troubleshooting, and system administration. By acquiring expertise in diagnosing and resolving technical issues, graduates become invaluable assets in providing efficient IT support. The course covers operating systems, computer networks, and cybersecurity, ensuring a well-rounded skill set. Practical training through real-world projects and hands-on exercises prepares individuals for the demands of the role. This accredited program, recognized by employers in the IT industry, significantly enhances employability with in-demand IT support technician skills. Whether you're starting your career or seeking career advancement in IT support, this course offers invaluable knowledge at affordable tuition fees. Secure your path to a rewarding IT support technician career today.

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