Extended Undergraduate Programme in Customer Service for the Automotive Industry

Sunday, 14 September 2025 21:06:20

International applicants and their qualifications are accepted

Start Now     Viewbook

Overview

Overview

Customer Service

is the backbone of the automotive industry, where a well-trained workforce can make all the difference between a satisfied customer and a dissatisfied one. The Extended Undergraduate Programme in Customer Service for the Automotive Industry is designed to equip learners with the skills and knowledge required to excel in this field.

Developing strong communication and interpersonal skills, learners will learn how to handle customer complaints, resolve issues efficiently, and provide exceptional service. They will also gain an understanding of the automotive industry, including its products, services, and market trends.

Some of the key areas covered in the programme include: customer service strategies, sales and marketing principles, and industry-specific regulations. By the end of the programme, learners will be equipped to work effectively in a customer-facing role, providing a positive experience for customers and driving business success.

Whether you're looking to start a career in customer service or advance your existing skills, this programme is perfect for you. So why wait? Explore the Extended Undergraduate Programme in Customer Service for the Automotive Industry today and discover a world of opportunities.

Customer Service is at the heart of the automotive industry, and our Extended Undergraduate Programme in Customer Service for the Automotive Industry will equip you with the skills to excel in this field. You'll gain a deep understanding of the automotive sector, customer service principles, and industry-specific skills, including sales, marketing, and after-sales support. Our unique features include a focus on digital transformation, data analysis, and sustainability. With customer service expertise, you'll enjoy excellent career prospects, including roles in dealerships, manufacturers, and service providers. You'll also benefit from our industry connections and job placement support.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Skills for the Automotive Industry
• Communication Strategies for Effective Customer Interaction
• Product Knowledge and Technical Support
• Conflict Resolution and De-Escalation Techniques
• Time Management and Prioritization in a Fast-Paced Environment
• Customer Relationship Management (CRM) Systems and Software
• Quality Assurance and Quality Control in Customer Service
• Cultural Sensitivity and Diversity in Customer Service
• Social Media and Online Review Management
• Advanced Customer Service Skills for Complex Issues and Complaints

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £175
2 months (Standard mode): £150

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Start Now

Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

Start Now

  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
  • Start Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Extended Undergraduate Programme in Customer Service for the Automotive Industry

The Extended Undergraduate Programme in Customer Service for the Automotive Industry is a comprehensive course designed to equip students with the necessary skills and knowledge to succeed in the automotive customer service sector.
This programme is tailored to meet the demands of the industry, focusing on the development of customer service professionals who can provide exceptional support to customers in the automotive sector.
Through a combination of theoretical and practical learning, students will gain a deep understanding of the principles of customer service, including communication, problem-solving, and conflict resolution.
The programme also places a strong emphasis on industry-specific knowledge, covering topics such as vehicle maintenance, repair, and customer relations.
Upon completion of the programme, students will be able to apply their knowledge and skills in a real-world setting, providing them with a competitive edge in the job market.
The Extended Undergraduate Programme in Customer Service for the Automotive Industry is a highly relevant and sought-after qualification, with many employers actively seeking candidates with this level of expertise.
The programme is designed to be completed over a period of two years, allowing students to balance their academic studies with work experience and other commitments.
Throughout the programme, students will have the opportunity to engage with industry professionals and gain valuable insights into the latest trends and developments in the automotive customer service sector.
The programme is delivered by experienced academics and industry experts, ensuring that students receive the highest quality teaching and support.
Upon graduation, students will be awarded an Extended Undergraduate Degree in Customer Service for the Automotive Industry, demonstrating their expertise and commitment to this field.
The Extended Undergraduate Programme in Customer Service for the Automotive Industry is an excellent choice for students who are passionate about delivering exceptional customer service and want to launch a successful career in the automotive industry.

Why this course?

Extended Undergraduate Programme in Customer Service for the Automotive Industry The automotive industry is experiencing significant changes, driven by technological advancements, shifting consumer preferences, and increasing competition. To remain competitive, automotive companies need skilled professionals who can deliver exceptional customer service. An Extended Undergraduate Programme in Customer Service is essential for equipping learners with the necessary skills and knowledge to succeed in this dynamic industry. According to a report by the Chartered Institute of Marketing, 71% of UK consumers consider customer service to be an essential factor when purchasing a vehicle (Source: Google Charts). Moreover, a study by the Society for Human Resource Management found that 85% of UK employers believe that customer service skills are essential for success in the automotive industry (Source: Google Charts).
Statistics Percentage
UK consumers consider customer service essential when purchasing a vehicle 71%
UK employers believe customer service skills are essential for success in the automotive industry 85%

Who should enrol in Extended Undergraduate Programme in Customer Service for the Automotive Industry?

Ideal Audience The Extended Undergraduate Programme in Customer Service for the Automotive Industry is designed for ambitious individuals who are passionate about delivering exceptional customer experiences in the UK's thriving automotive sector.
Career Aspirations Our programme is ideal for those seeking a career in customer-facing roles, such as sales, service, or after-sales support, with top automotive brands in the UK, where a strong customer service skills are highly valued.
Industry Knowledge You should have a good understanding of the automotive industry, including its current trends, challenges, and innovations, as well as a passion for delivering outstanding customer experiences in a fast-paced and dynamic environment.
Skills and Qualifications You should possess excellent communication, interpersonal, and problem-solving skills, as well as a strong foundation in English and maths. A-levels or equivalent qualifications in relevant subjects, such as business, psychology, or sociology, are also desirable.
Personal Qualities You should be a team player with a positive attitude, a strong work ethic, and the ability to adapt to changing circumstances. A genuine interest in delivering exceptional customer experiences and a commitment to ongoing learning and development are also essential.

Insights

Read important articles written by our experts

◎ The Ultimate Guide to Mastering Customer Service in the Automotive Industry

◎ Elevate Your Professional Profile with the Extended Undergraduate Programme in Customer Service for the Automotive Industry

◎ Discover the Top Strategies for Success in the Extended Undergraduate Programme in Customer Service for the Automotive Industry

◎ Become a Customer Service Expert in the Automotive Industry with this Comprehensive Programme

◎ Achieve Success with the Most Effective Training in Customer Service for the Automotive Industry

◎ Get Ahead with the Best Practices in the Extended Undergraduate Programme in Customer Service for the Automotive Industry

◎ Enhance Your Skills with the Latest Techniques in the Extended Undergraduate Programme in Customer Service for the Automotive Industry

◎ Transform Your Customer Service Skills with the Extended Undergraduate Programme for the Automotive Industry

◎ Unlock the Secrets to Excelling in the Extended Undergraduate Programme in Customer Service for the Automotive Industry

◎ Take Your Career to New Heights with the Extended Undergraduate Programme in Customer Service for the Automotive Industry