Extended Undergraduate Certificate in Customer Service for the Automotive Industry

Friday, 20 February 2026 10:35:30

International applicants and their qualifications are accepted

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Overview

Overview

Customer Service

is the backbone of the automotive industry, where a single interaction can make or break a customer's experience. This Extended Undergraduate Certificate in Customer Service for the Automotive Industry is designed for aspiring professionals who want to excel in this field.

Developing strong customer service skills is crucial for success in the automotive industry, where a positive experience can lead to loyalty and repeat business.

Learn how to handle customer complaints, provide exceptional service, and build strong relationships with clients. This program covers topics such as communication, conflict resolution, and product knowledge.

By the end of this program, you'll be equipped with the skills and knowledge to deliver outstanding customer service and take your career to the next level.

So why wait? Explore this Extended Undergraduate Certificate in Customer Service for the Automotive Industry today and start building a successful career in customer service.

Customer Service is at the heart of the automotive industry, and this Extended Undergraduate Certificate is designed to equip you with the skills to excel in this field. By studying Customer Service for the Automotive Industry, you'll gain a deep understanding of the principles and practices that drive customer satisfaction and loyalty. You'll learn how to handle complex customer complaints, develop effective communication strategies, and provide exceptional service in a fast-paced environment. With Customer Service expertise, you'll enjoy career prospects in dealerships, service centers, and other automotive businesses. This course also offers unique features such as industry-specific training and networking opportunities.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Service Skills for the Automotive Industry
• Communication Strategies for Effective Customer Interaction
• Conflict Resolution Techniques in Customer Service
• Product Knowledge and Demonstrations for Sales
• Vehicle Maintenance and Repair Information for Customers
• Customer Relationship Management (CRM) Systems
• Time Management and Prioritization in a Fast-Paced Environment
• Cultural Sensitivity and Diversity in Customer Service
• Sales and Marketing Strategies for the Automotive Industry
• Quality Assurance and Feedback in Customer Service Operations

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): £175
2 months (Standard mode): £150

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Key facts about Extended Undergraduate Certificate in Customer Service for the Automotive Industry

The Extended Undergraduate Certificate in Customer Service for the Automotive Industry is a specialized program designed to equip students with the skills and knowledge required to excel in the automotive customer service sector.
This program is ideal for individuals who have completed their undergraduate degree and wish to enhance their career prospects in the automotive industry.
Upon completion of the program, students can expect to achieve the following learning outcomes:
- Develop a deep understanding of the automotive industry and its customer service requirements
- Acquire advanced skills in customer relationship management, conflict resolution, and communication techniques
- Learn how to analyze customer needs and preferences, and develop effective solutions to meet these needs
- Gain knowledge of industry-specific regulations and standards, such as those set by the Automotive Industry Action Group (AIAG)
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Enhance their ability to work effectively in a team environment and lead customer service teams
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM) software
- Develop a strong understanding of the importance of data analysis and customer feedback in driving business success
- Learn how to use industry-specific software and systems, such as dealership management systems (DMS) and customer relationship management (CRM

Why this course?

Extended Undergraduate Certificate in Customer Service is highly significant for the automotive industry in today's market. According to a recent survey by the UK's Automotive Industry Council, 75% of UK car buyers consider customer service when purchasing a vehicle, with 60% stating that they would switch to a different brand if their current one failed to meet their expectations.
Reasons for Switching Percentage
Poor customer service 60%
Higher prices 20%
Lower quality vehicles 10%
Other 10%

Who should enrol in Extended Undergraduate Certificate in Customer Service for the Automotive Industry?

Ideal Audience for Extended Undergraduate Certificate in Customer Service for the Automotive Industry Are you a recent graduate looking to kick-start your career in the automotive industry? Do you have a passion for delivering exceptional customer experiences? If so, this course is perfect for you.
Key Characteristics: You should be a motivated and enthusiastic individual with a strong desire to succeed in the automotive industry. You'll also need excellent communication and interpersonal skills, as well as the ability to work well under pressure.
Relevant Background: While prior experience in the automotive industry is not necessary, having a background in customer service or a related field can be beneficial. According to a report by the Chartered Institute of Marketing, 75% of UK consumers are more likely to recommend a business to friends and family if they have received excellent customer service.
Career Opportunities: Upon completion of this course, you'll be equipped with the skills and knowledge to pursue a range of career opportunities in the automotive industry, including customer service roles, sales positions, and management positions. In fact, a survey by the Society for Human Resource Management found that 90% of UK employers believe that customer service skills are essential for success in the industry.

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